Operations & Security Coordinator

We are seeking a full-time Operations & Security Coordinator based in the Philippines to support our daily operations and security monitoring activities.

The ideal candidate will have a background in technical support hardware networking devices security systems or operations coordination. Experience with CCTV IP cameras NVR/DVR systems video surveillance alarm systems or security monitoring is highly preferred.

This is a hybrid technical and operations role. The successful candidate will assist with security monitoring systems while also managing customer accounts coordinating with field technicians tracking service requests preparing reports and maintaining organized records.

Training will be provided on the companys systems procedures and Uniview camera platform.

Key Responsibilities

Security & Technical Operations

• Program and configure Uniview camera systems.
  
• Create and manage camera zones analytics and detection settings.
  
• Review and monitor security events and alarms.
  
• Assist with live security monitoring and event verification.
  
• Perform quality control checks on camera systems and monitoring accounts.
  
• Assist with troubleshooting and support related to cameras monitoring systems and connected devices.
  
• Coordinate with field technicians regarding installations maintenance troubleshooting and service calls.
  

Customer & Operations Coordination

• Create and maintain customer accounts and monitoring profiles.
  
• Follow up with existing clients regarding service requests maintenance and support.
  
• Track service requests installations maintenance activities and customer concerns.
  
• Coordinate schedules with field technicians customers and management.
  
• Maintain accurate and organized customer project and monitoring records.
  
• Prepare reports proposals service documentation and other administrative paperwork.
  
• Assist with day-to-day operational and administrative tasks as needed.
  
• Ensure customer and monitoring information is properly updated and documented.
  

Requirements

• Experience in technical support hardware networking devices systems administration security technology or operations coordination.
  
• Strong computer and internet skills.
  
• Excellent written and verbal English communication skills.
  
• High attention to detail and accuracy.
  
• Strong organizational and multitasking abilities.
  
• Ability to follow established procedures and work independently.
  
• Proactive dependable and willing to learn new systems and technologies.
  
• Ability to manage both technical and administrative responsibilities.
  
• Comfortable coordinating with customers technicians and internal teams.
  
• Experience with Microsoft Office Google Workspace and CRM systems is preferred.
  

Preferred Technical Experience

Experience with any of the following is a strong advantage:

• CCTV systems
  
• IP cameras
  
• NVR/DVR systems
  
• Video surveillance
  
• Security monitoring
  
• Security systems
  
• Alarm systems
  
• Access control systems
  
• Camera installation and configuration
  
• Network-connected devices
  
• Hardware troubleshooting
  
• Basic networking
  
• Technical support
  

Requirements

• Experience in technical support hardware networking devices systems administration security technology or operations coordination.
  
• Strong computer and internet skills.
  
• Excellent written and verbal English communication skills.
  
• High attention to detail and accuracy.
  
• Strong organizational and multitasking abilities.
  
• Ability to follow established procedures and work independently.
  
• Proactive dependable and willing to learn new systems and technologies.
  
• Ability to manage both technical and administrative responsibilities.
  
• Comfortable coordinating with customers technicians and internal teams.
  
• Experience with Microsoft Office Google Workspace and CRM systems is preferred.
  

Preferred Technical Experience

Experience with any of the following is a strong advantage:

• CCTV systems
  
• IP cameras
  
• NVR/DVR systems
  
• Video surveillance
  
• Security monitoring
  
• Security systems
  
• Alarm systems
  
• Access control systems
  
• Camera installation and configuration
  
• Network-connected devices
  
• Hardware troubleshooting
  
• Basic networking
  
• Technical support
  

Benefits

• Paid Leaves & Birthday Off: Take time when you need it and convert unused leave into cash! Plus enjoy an extra day off on your birthday.
  
• Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent.
  
• Performance-Based Salary Increase: Enjoy a raise after regularization
  
• Annual Salary Adjustments: We recognize long-term commitment with yearly salary increases.
  
• Employee Recognition: Be rewarded for your hard work with incentives and recognition.
  
• Engaging Team Activities: Join in on Family Days Summer Splash and other fun events that strengthen the iReply community.
  

Required Skills:

Experience in technical support hardware networking devices systems administration security technology or operations coordination. Strong computer and internet skills. Excellent written and verbal English communication skills. High attention to detail and accuracy. Strong organizational and multitasking abilities. Ability to follow established procedures and work independently. Proactive dependable and willing to learn new systems and technologies. Ability to manage both technical and administrative responsibilities. Comfortable coordinating with customers technicians and internal teams. Experience with Microsoft Office Google Workspace and CRM systems is preferred. Preferred Technical Experience Experience with any of the following is a strong advantage: CCTV systems IP cameras NVR/DVR systems Video surveillance Security monitoring Security systems Alarm systems Access control systems Camera installation and configuration Network-connected devices Hardware troubleshooting Basic networking Technical support

Required Education:

Any Computer Related Courses

Employment Type : Full Time
Experience: years
Vacancy: 1