Troubleshooting ability - replicate a problem to isolate contributing factors, follow path on each contributing factor to rule out causes
Ability to navigate SFDC using Salesforce Inspector or comparable tool
Ability to use SQL to understand records for troubleshooting
Ability to understand JSON messages sent a received, and use ids in requests to query or search ancillary systems
Ability to discern whether an issue is code based, or a data fix
Skills: Salesforce
Support Specialist • Manila, Philippines
Key Accountabilities – Commercial Partnering & Sales Support.Serve as the go-to product expert supporting the sales team during customer engagements.Translate solution capabilities into customer va... Show more
Discover your 100% YOU with MicroSourcing!.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, an... Show more
We are seeking a customer-focused IT Support Specialist I to join our support team.This role is responsible for providing first-level technical assistance, diagnosing and resolving hardware and sof... Show more
A global SaaS technology organization is seeking a.Technical Enablement Specialist (AI & Support Operations).This role focuses on hands-on technical support enablement, coaching frontline agent... Show more
Discover your 100% YOU with MicroSourcing!.Work setup: Onsite | Day shift.Location: Eastwood, Quezon City.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependent... Show more
Discover your 100% YOU with MicroSourcing!.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, an... Show more
Discover your 100% YOU with MicroSourcing!.Work setup: Onsite | Day shift.Location: Eastwood, Quezon City.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependent... Show more
Customer Support Specialist | Full-Time | Remote.We are looking for a Customer Support Specialist to manage the creation, tracking, and resolution of customer tasks within our records retrieval pla... Show more
