NetSuite Project Manager – APAC

Description

About the team:

Come and join us! At NetSuite we believe the cloud is here to stay and so do our 20000 customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean efficient and agile. NetSuite is practically redefining business around the globe by providing a cloud-based unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer NetSuite global business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premises systems.

At NetSuite we work hard and we work thoughtfully. We hire steadfast competitors. We hire individuals that are daring trail blazers. NetSuite employees take the hill we prefer action over inaction we are dedicated in our mission and we pause only to celebrate our success. And we DO celebrate because if you dont have fun along the way then whats the point

Job Summary:

The Project Manager will primarily be responsible for managing the delivery of NetSuite Professional Services implementations of the NetSuite application. Under the guidance of the NetSuite delivery methodology the resource will drive the delivery of NetSuites Professional Services engagements according to the agreed upon scope time and budget all while ensuring the highest degree of customer satisfaction.

The Project Manager is a key player in leading tracking and communicating the progress of projects and in ensuring the quality delivery of NetSuites Professional Services. The Project Manager will be responsible for planning customer specific engagements leading the business requirements development review and signoff process leading the execution of results while controlling scope completing the organizational change process when needed and ensuring timely resolution of discrepancies and project roadblocks. The Project Manager will lead multiple concurrent projects and work with a number of resources within a matrix environment.

From initiation through to completion the Project Manager will be responsible for the construction presentation and signoffs of key results such as project kickoff presentations project plans regular status reports risk and issue logs and working with the appropriate teams on change orders when required. They will also facilitate planning sessions at various stages of the project lifecycle. Critical to the success of this role will be the setting and management of customer expectations with regard to project scope the NetSuite delivery model collaborator roles and responsibilities timelines blocking issue and organizational change processes communication and risk management plans.

Responsibilities

Responsibilities include:

• Be passionately customer-focused; relentlessly pursue providing an excellent customer experience every time.
• Establish maintain and deepen client relationships by providing results and going above and beyond.
• Deliver 10 concurrent projects using the defined NetSuite delivery methodology.
• Plan manage and communicate the progress of projects achieving project milestones and maintaining project momentum.
• Identify and effectively mitigate risks.
• Facilitate resolution of issues and roadblocks advance when appropriate.
• Communicate well with all collaborators internal and external including project sponsors project managers and project team members.
• Work collaboratively with project delivery leads and project resources.
• Effectively manage scope budget timeline resources quality and customer satisfaction throughout the project.
• Communicate effectively with and project-manage remote resources in a matrix environment including offshore resources.
• Forecast and deliver against committed hours for your project portfolio.
• Deliver a diverse scope of services where project management requires analysis of numerous factors.
• Maintain up-to-date knowledge of and compliance with internal processes and procedures.
• Support the Sales cycle through scoping of PS engagements Executive-level prospect meetings and solution reviews
• Help to expand PS Sales in installed base of existing customers
• Present and promote the value of NetSuite Professional Services to prospective customers.

Preferred Qualifications/Skills include:

• Outstanding client-facing skills. History of building extraordinary relationships with clients and colleagues.
• Ability to handle a variety of different projects simultaneously; adapts quickly and easily manages multiple deadlines and multiple challenging priorities in a fast-paced constantly evolving environment.
• Strong communication and interpersonal skills including experience successfully delivering presentations and managing meetings via web conferencing.
• Very strong organizational skills and attention to detail.
• Exceptional blocking issue management skills.
• Demonstrates thoughtfulness and excellent judgement when selecting methods and techniques for achieving project success.
• Outstanding client-facing skills. History of building extraordinary relationships with clients colleagues and third-parties. Demonstrated ability to interact well at the C level.
• Independently organizes and performs work required with minimal guidance direction and follow-up.
• Ability to forecast work accurately proactively manage workload and assist project teams with doing the same.
• Excellent teamwork skills. Works effectively as part of multiple varied project teams and demonstrates genuine commitment to team success.
• Takes initiative and ownership. Proactive passionate about results with a can-do demeanor in meeting critical deadlines.
• A strong background in project management including experience developing work-breakdown structures and project plans most notably in Microsoft Project.
• Strong client management skills and the ability to work with customers to develop and manage an implementation plan.
• Implementation experience with NetSuite applications and a good understanding of integration data customization and other ERP implementation related principles experience with NetSuite or challenging solutions a plus.
• Formal Project Management methodology training with significant practical use. Certifications such as the Project Management Professional (PMP) are a plus.
• 10 years of experience relevant to this position including at least 5 years of project management experience.

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Qualifications

Career Level - IC3

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1