Business Manager, Investment Operations
The Business Manager partners with the AVP and leadership team to drive operational excellence business performance governance and strategic execution. This role serves as a key enabler of organizational effectiveness by providing business insights coordinating strategic priorities driving accountability and supporting continuous improvement initiatives.
The successful candidate is expected to operate with minimal supervision independently navigate complex operational issues and effectively collaborate with managers directors AVPs and cross-functional stakeholders. This role combines strong business acumen analytical capability project management discipline and digital innovation to support informed decision-making and sustainable business outcomes.
Position Responsibilities:
Business & Leadership
Strong business and operational acumen
Strategic thinking and problem-solving
Ability to work independently with minimal supervision
Sound judgment and decision-making capability
High adaptability resilience and learning agility
Project & Transformation
Project and initiative management
Continuous improvement and process optimization
Change management and stakeholder engagement
Risk identification and mitigation
Analytics & Digital
Advanced Excel and Power BI proficiency
Data analysis and performance reporting
Dashboard development and visualization
Process automation and AI-enabled productivity tools
Communication & Influence
Executive communication and presentation skills
Executive-level storytelling and report writing
Stakeholder management and influencing without authority
Strong interpersonal and relationship-building skills
Required Qualifications:
Bachelors degree in Business Finance Operations Management Engineering Analytics or a related field.
8 years experience in Business Management or Operations PMO Strategic Planning Transformation or similar functions.
Demonstrated ability to manage multiple priorities and stakeholders in a fast-paced environment.
Experience developing executive presentations business reporting and performance insights.
Preferred Qualifications:
Lean Six Sigma Green Belt certification.
Project Management certification (PMP Agile Scrum PRINCE2 etc.).
Experience building Power BI solutions automation workflows or AI-enabled productivity tools.
Experience within investments operations financial services insurance shared services or operations environments.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Hybrid
Required Experience:
Manager
Employment Type : Full-Time
Experience: years
Vacancy: 1