Onboarding and Implementation Specialist (Manila)

About Payscale

Payscale is the pioneer of compensation intelligence helping organizations make smarter pay decisions that drive business performance. For more than 20 years Payscale has combined trusted market data with AI-powered technology to deliver actionable insights that turn pay from a cost into a catalyst for growth. The Payscale Intelligence Cloud portfolio of solutions Ascent JobNav and Paycycle empower top companies and businesses like Cintas Leidos Chipotle Ohio State University and TJX Companies.

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The Implementation Specialist supports the implementation team in onboarding new compensation planning clients. This includes site creation discovery and documentation in initial setup processing of client files support and triage in client User Acceptance Training and cross-collaboration with internal teams.

The specialist also partners with and assists clients in tactical compensation administration initiatives within our proprietary compensation planning solution. The Implementation Specialist supports implementation managers in client-facing activities coordinating the implementation project initiatives of our client partners and ensuring that milestones/goals/deliverables are met.

What Youll Do

• Build client sites per specifications on their newly signed contracts

• Own the communication process to new clients in self service implementation tracks

• Track self service implementation progress for new customers

• Lead intake calls when clients are having issues with self-service materials

• Research answers or bring in other team members to solve issues

• Provide task-based support to the implementation team.

• Ensure client satisfaction and product/service adoption.

• Establish relationships and ensure open communication channels across multiple functions.

• Lead by example displaying a positive service-first attitude to internal/external clients

What Were Looking For

• 1-2 years experience in a fast-past Implementation or data configuration roles preferably in SaaS implementation compensation management HRIS systems or any combination thereof.

• Experience in discovery and requirements gathering.

• Experience with Salesforce or similar CRM.

• Experience working with large data sets and Microsoft Excel required.

• Comfortable working in an ever-evolving environment that works towards continuous improvement.

• Understanding of how relational databases work.

• Ability to confidently lead client meetings and have a keen understanding of the solutions best practices and how they can be incorporated.

• Ability to work successfully and independently and take ownership of problem-solving.

• Strong organizational skills

• The highest ethical standards are required to protect the confidentiality of client data.

• Strong communication skills (both verbal and written) and a commitment to accuracy reliability

• Attention to detail and client service.

• Self-starter shows success in proactive learning and self-managing.

• Bachelors degree or relevant experience

Equal Opportunity Employer:

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race color religion sex age national origin or ancestry physical or mental disability veteran or military status marital status sexual orientation political ideology and any other basis protected by federal state or local laws. This policy applies to all terms and conditions of employment including but not limited to: recruitment hiring transfers promotions training discipline termination compensation and benefits performance appraisals education and social and recreational programs.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you have a disability or impairment and need assistance with the application process please email for support.

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Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 59740 - 74675