Employment Type: Full-Time
Work Arrangement: Office-Based
Work Schedule: Day Shift
About the Role
We are seeking a customer-focused and technically knowledgeable Audio Visual Rental & Quoting Specialist to support the delivery of live event AV solutions for corporate clients.
This role focuses on client communication, AV equipment quoting, rental coordination, and event logistics. You will respond to inbound enquiries, understand client requirements, recommend suitable AV equipment, prepare accurate quotes, and coordinate confirmed bookings with the technical and logistics teams.
The ideal candidate has hands-on experience in live events, AV equipment rental, event production, or venue AV, combined with strong communication and commercial skills.
This is an AV rental and live events role. Candidates with only fixed-installation, CCTV/security, electronics repair, or broadcast/transmitter experience will not be suitable.
Key Responsibilities
Client Enquiries & Quoting
- Respond promptly to client enquiries via phone and email.
- Consult with clients to understand their AV and event requirements.
- Recommend appropriate equipment and solutions based on event requirements.
- Prepare accurate and competitive equipment rental quotes.
- Generate and send quotes using Rentalpoint or similar rental management systems.
- Follow up on quotations and outstanding enquiries.
- Maintain professional and responsive communication with Australian clients.
- Convert enquiries into confirmed bookings where possible.
AV Equipment & Event Coordination
- Demonstrate strong knowledge of common corporate event AV equipment, including:
- Wireless and wired microphones
- PA and speaker systems
- Projectors and screens
- Displays and TVs
- Basic stage lighting
- Signal distribution equipment
- Presentation and conferencing equipment
- Confirm equipment requirements against event specifications.
- Liaise with technical and logistics teams regarding confirmed bookings.
- Check equipment availability and crew requirements.
- Prepare clear job sheets, equipment lists, and setup notes for technicians.
- Coordinate changes to confirmed bookings and communicate updates to relevant teams.
Scheduling & Logistics
- Cross-check bookings against scheduling and roster systems.
- Confirm technician and equipment availability.
- Coordinate with the Logistics Manager and technical teams to ensure jobs are properly resourced.
- Assist with resolving scheduling or equipment conflicts.
- Ensure confirmed jobs have accurate information before dispatch.
Post-Job Administration
- Review completed job sheets and technician timesheets.
- Cross-check equipment and labour against the original booking and quotation.
- Identify discrepancies and coordinate corrections where required.
- Assist with final job reconciliation and administrative close-out.
Requirements
Must-Have
- 2+ years of relevant experience in AV rental, live events, event production, venue AV, event coordination, or a similar role.
- Proven experience preparing AV equipment rental quotes.
- Strong practical knowledge of live event AV equipment.
- Experience working with corporate events, conferences, functions, or similar live events.
- Excellent written and verbal English.
- Confident communicating with clients over the phone and email.
- Strong customer service and relationship-building skills.
- Excellent attention to detail and accuracy.
- Ability to work quickly and manage multiple enquiries and quotations.
- Strong organisational and time-management skills.
- Proactive and action-oriented approach.
- Ability to take ownership of tasks and follow through.
- Comfortable working collaboratively with technical and logistics teams.
What We're Looking For
The successful candidate will be:
- Customer-focused and confident speaking with clients.
- Fast and responsive when handling enquiries and quote requests.
- Detail-oriented, particularly when preparing equipment quotes.
- Technically knowledgeable about live event AV equipment.
- Proactive and comfortable taking ownership.
- Commercially aware and able to identify opportunities to convert enquiries into bookings.
- Calm and organised when handling multiple requests.
- A strong team player who works well with technical and logistics teams.
- A quick learner who can adapt to new systems and processes.
Candidates should have practical experience with live corporate events, conferences, AV equipment rental, or event production and be comfortable working directly with clients.
