License Verification & Credentialing Support (WFH)

Description

Were looking for a detail-oriented Credentialing & License Verification Specialist to join our growing this role youll be responsible for verifying professional licenses certifications and credentials through state licensing boards and other authorized verification sources ensuring accurate and timely documentation for our clients. If you have a keen eye for detail enjoy working with data and take pride in maintaining accuracy and confidentiality wed love to hear from you.

Key Responsibilities:

• Perform manual license and certification lookups through state boards professional licensing bodies and other approved verification sources.
• Verify information such as full name date of birth license number certification status expiration dates and other relevant credential details.
• Review assigned tickets tasks or lookup requests and process them according to client-defined workflows.
• Capture screenshots or other approved documentation as evidence of license or certification verification.
• Upload verification results and supporting documentation into the clients platform or system.
• Ensure all information entered into the system is accurate complete and aligned with client requirements.
• Identify and escalate incomplete inconsistent expired unverifiable or questionable credential records.
• Follow strict confidentiality and data security protocols when handling PII and sensitive information.
• Maintain productivity and turnaround time expectations based on assigned volume and client SLAs.
• Communicate with internal supervisors or client points of contact for clarifications exceptions or process updates.
• Support process improvements by identifying recurring issues workflow gaps or verification challenges.

Requirements

• High school diploma or equivalent required.
• Data privacy HIPAA compliance or healthcare administration training is an advantage but not required.
• Previous experience in credentialing license verification data verification healthcare administration back-office support or a similar role.
• Strong attention to detail and ability to accurately validate information across multiple sources.
• Experience using online portals databases or public records for research and verification.
• Ability to follow detailed workflows standard operating procedures and client-specific instructions.
• Strong written English communication skills.
• Comfortable handling sensitive personal information including PII.
• Ability to work independently with minimal supervision while maintaining accuracy and productivity.
• Basic computer skills including data entry screenshot capture file upload and system navigation.

Preferred Qualifications:

• Associates or Bachelors degree in Business Administration Healthcare Administration Information Management or related field preferred.
• Experience in healthcare credentialing or professional license verification.
• Familiarity with U.S. state licensing boards healthcare certifications or regulatory verification processes.
• Experience working with ticketing systems CRM tools workflow platforms or credentialing platforms.
• Prior BPO healthcare back-office compliance or administrative support experience.
• Familiarity with HIPAA ISO data privacy or information security practices is an advantage.

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 10% Night Differential
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• WORK FROM HOME
• NIGHT SHIFT
• Php 37000 to 41500 all in

Employment Type : Full Time
Experience: years
Vacancy: 1