Customer Support Executive Philippines

This is a remote position.

A Customer Support Executive is responsible for providing excellent customer service and support to resolve inquiries concerns and issues from customers. They serve as a direct point of contact between the company and its customers aiming to enhance customer satisfaction and loyalty.

Customer Interaction:

• Respond promptly and professionally to customer inquiries via phone email chat or other communication channels
  
• Address customer complaints concerns and requests with patience and empathy.
  
• Product/Service Knowledge:
  
• Develop a deep understanding of the companys products or services to provide accurate and helpful information to customers
  
• Educate customers on product features benefits and usage.
  

Issue Resolution:

• Identify and assess customer issues troubleshoot problems and provide solutions or guidance.
  
• Escalate complex or unresolved issues to higher-level support or management as needed.
  

Documentation:

• Maintain detailed records of customer interactions including inquiries resolutions and feedback.
  
• Use customer relationship management (CRM) systems to log and track support tickets and customer data.
  

Communication Skills:

• Communicate effectively and professionally both verbally and in writing.
  
• Ensure clear and concise explanations to customers.
  

Customer Feedback:

• Collect and relay customer feedback and suggestions to improve products services or processes.
  

Training and Development:

• Stay up-to-date with product/service knowledge through training and self-study.
  
• Attend regular training sessions to enhance customer support skills.
  

Team Collaboration:

• Collaborate with team members and other departments to resolve customer issues efficiently.
  
• Share knowledge and best practices with colleagues.
  

Metrics and Targets:

• Meet or exceed performance metrics such as response times resolution rates and customer satisfaction scores.
  

Requirements

• High school diploma or equivalent; some roles may require a bachelors degree.
  
• Excellent communication skills both verbal and written.
  
• Empathetic and patient demeanor when dealing with customers.
  
• Problem-solving and critical-thinking abilities.
  
• Familiarity with customer support software and CRM systems is a plus.
  
• Ability to work in a fast-paced and dynamic environment.
  
• Time management skills to handle multiple inquiries efficiently.
  
• Flexibility to work shifts including evenings weekends and holidays if required.
  
• Available to work as per EST Time Zone 5:00pm - 1:00am
  

Benefits

• Remote Job
  
• Friendly Work Environment
  
• Guaranteed Growth
  

Required Skills:

Experience in providing support for customer service Experience working as a Customer Service Manager Retail Manager or Assistant Manager -Excellent understanding of management techniques -Proficiency in English -Knowledge of customer service tools databases and software at a working level -Ability to lead and strategize Well-developed client-facing and communication abilities -Advanced multitasking and troubleshooting abilities -Available to work as per 5:00 PM to 1:00 AM EST.

Required Education:

High school diploma or equivalent; some roles may require a bachelors degree. Excellent communication skills both verbal and written. Familiarity with customer support software and CRM systems is a plus. Ability to work in a fast-paced and dynamic environment. Time management skills to handle multiple inquiries efficiently. Flexibility to work shifts including evenings

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 15000 - 15000