Customer Service Analyst

Description

Brief Job Description:

As Order Management he/she will use his/her business acumen and industry knowledge to ensure the overall success of the business in the mentioned region. He/she will collaborate with suppliers stakeholders and project managers to fulfil the commitment to our customers.

Primary Duties and Responsibilities:

• Acts as the main contact in Supply Chain Operations for DC products requirement supporting Australia/New Zealand Market Unit.
• Support end to end order processing for Key Account customer including but not limited to the following:
  • Order Entry to Oracle System.
  • Reviewing on hand stocks that can be allocated and used for the project.
  • Releasing POs to suppliers.
  • Work with suppliers and freight forwarders on timely deliveries to meet the project timeline.
• Ensure customer order are processed correctly and on time.
• Engaged and provides regular update to the project management team.
• Monitor and review inventory level to ensure stocks are coming in just in time.
• Anticipates problem and proactively suggest or provide solution before the issue gets escalated.

Qualifications:

• Bachelors Degree in Supply Chain Management Logistics Business Administration or any other related course.
• 1 to 3 years of on hand experience in supply chain logistics and procurement operations.
• Demonstrates ability to supervise staffs and resolve conflicts.
• Solid ERP and well develop computer skills.
• Strong understanding end to end supply chain process.
• Good Command of spoken and written English.
• Able to communication with all levels within the organization.
• Good balance between independent and team player.
• Excellent interpersonal and customer service skills.
• Strong time management and prioritization eye for detail and accountable to the tasks assigned.

#LI-JS1

Required Experience:

IC

Employment Type : Full Time
Department / Functional Area: Operations
Experience: years
Vacancy: 1