eCommerce CSR

This is a remote position.

eCommerce CSR

Full-time

Remote - Philippines

Summary

Customer Service Representatives report into our Customer Service Manager. This role emphasizes ownership of every interaction in order to drive customer satisfaction and increase profitability for the business. This is an incredibly important position that is responsible for casting our company vision: spreading audio bliss through thoughtful product curation accurate information and expert advice - one person at a time.

Duties/Responsibilities

• Provide timely support to customer inquiries across any channel; inbound calls outreach email live chat and social media.
  
• Deliver upon our best in-class customer experience.
  
• Create and foster lasting customer relationships.
  
• Take accountability for your customers and solve their problems on the first contact by mastering the customer journey and ensure customers realize their desired outcome.
  
• Follow through with commitments/promises to our guests.
  
• Complete managerial requests.
  
• Manage upwards and help us better our service experience.
  
• Maintain company policy on service requests.
  
• Additional duties and responsibilities may be assigned as necessitated by business needs.
  

Required Abilities/Skills

• Strong proficiency with computer applications.
  
• Typing Speed: 45 WPM.
  
• Excellent verbal and written communication skills.
  
• Exceptional customer service skills.
  
• Team player with a very strong work ethic and high energy level.
  

Education & Experience

• Diploma or Bachelors Degree preferred.
  
• 2 years Customer Service or Sales experience required.
  

Salary Budget

$7 per hour

How To Apply

Please submit your application at

Required Skills:

Customer Experience Customer Service Customer Support Omnichannel Support Live Chat Support Email Management Inbound Calls Social Media Management First Contact Resolution Problem Solving Relationship Building eCommerce Support Verbal Communication Written Communication Computer Proficiency Customer Journey Mapping Accountability & Ownership Conflict Resolution Sales

Employment Type : Full Time
Experience: years
Vacancy: 1