Ecommerce Customer Service & Marketplace Associate

Ecommerce Customer Service & Marketplace Associate Position Overview We are looking for a detail-oriented, reliable, and organized Ecommerce Customer Service & Marketplace Associate to join our team. The priority for this role is strong e-commerce customer service experience . You will be responsible for communicating with customers, handling order-related issues, responding to emails and phone calls, and ensuring customers receive professional and timely support. Key Responsibilities Respond to customer enquiries via email and phone Handle customer questions, complaints, returns, refunds, and order issues Follow up on outstanding customer and order-related matters Communicate with customers professionally and efficiently Assist with Amazon claims and marketplace-related issues Add and update basic product information across e-commerce channels Follow established SOPs and company processes Maintain accurate customer and order records Identify recurring customer or order issues and escalate when necessary Assist with general e-commerce and marketplace administration What We're Looking For Previous e-commerce customer service experience is essential Strong written and verbal communication skills Comfortable handling customers by email and phone Excellent attention to detail Highly organised and reliable Able to work independently and manage multiple tasks Comfortable following SOPs and established processes Good computer skills and ability to learn new software quickly Experience with Amazon or other marketplaces is an advantage A proactive, problem-solving attitude Working Hours 9:30 AM – 5:30 PM EST Monday to Friday