Virtual AI Prompt Coach

Job Description

Key Responsibilities

• Support participants within an assigned Zoom breakout room and respond when they become stuck or request help.
• Diagnose weak, incomplete, inaccurate, overly generic, or unexpected AI outputs by reviewing the participant’s objective, prompt, context, instructions, and intended deliverable.
• Provide tool-agnostic guidance and help participants improve prompts and outputs through iteration without taking over the activity.
• Explain AI concepts and troubleshooting steps clearly to participants with different levels of AI experience.
• Help participants evaluate outputs for accuracy, completeness, relevance, unsupported assumptions, bias, and appropriate use.
• Reinforce responsible handling of confidential information, escalate questions outside the coach’s role, flag recurring issues to the instructor, and participate in required preparation and debrief activities.

Qualifications

Required Qualifications

• Strong hands-on experience using generative AI for professional, business, educational, or substantial project work.
• Demonstrated ability to refine prompts and troubleshoot weak, inaccurate, incomplete, or unexpected AI-generated outputs across different platforms.
• Excellent verbal communication, active-listening, critical-thinking, and problem-solving skills.
• Ability to guide participants with varying levels of AI experience without taking over or completing their work.
• Experience providing live support to users, customers, learners, colleagues, or participants.
• Proficiency using Zoom, including breakout rooms, chat, screen sharing, audio and video controls, and other common meeting functions.
• Sound judgment regarding AI accuracy, privacy, confidentiality, bias, human review, responsible use, and appropriate escalation.

Preferred Qualifications

• Experience using more than one leading generative AI platform, such as ChatGPT, Microsoft Copilot, Google Gemini, Claude, or a comparable tool.
• Experience supporting adult learners, facilitating virtual sessions, or providing one-on-one technical or instructional coaching.
• Experience creating practical HR or business work products with generative AI.
• HR or related subject-matter experience—particularly in HR operations, learning and development, analytics or dashboarding, workforce planning, or employee relations and investigations—is helpful but not required.
• Relevant AI, HR, facilitation, or adult-learning training or credentials; enterprise experience—is helpful but not required.

Logistics and Additional Requirements

• PC or laptop with the latest operating system on Microsoft Windows, Mac OS, or Linux (Redhat or Debian-based distros), with the most recent release of Google Chrome installed.
• Webcam and microphone with high-quality audio.
• Work environment free from background noise and distractions
• High-speed, password-protected internet connection. Performing work over an open wireless network connection is not allowed.
• Backup fiber internet connection.
• Android phone, iPhone, or iPad for two-step verification.
• Availability to work U.S. Eastern Time hours.
• Freelancer agrees to turn on their camera during training, seminars, and other meetings as requested.