Customer Support Ambassador III Coding Scripting AI Experience

Overview

Make an Impact with RealPage

Looking for a role where your work directly influences business outcomes and customer success

At RealPage youll join a global SaaS technology company that is transforming the real estate industry through innovative software data and AI-driven solutions. We empower our teams to think big take ownership and deliver meaningful results every day.

Whether youre solving complex challenges collaborating with global stakeholders or driving operational excellence youll have the opportunity to grow your career while making a real impact.

The Customer Support Ambassador III role provides advanced technical and functional support for RealPage software solutions troubleshooting complex issues guiding users and ensuring timely resolution while maintaining high customer satisfaction. This role also supports AI-driven and automation initiatives by leveraging tools and emerging technologies to enhance operational efficiency and customer experience.

Responsibilities

What Youll Do

• Provide advanced technical and functional support for RealPage solutions resolving complex issues such as CRM configurations product integrations and software navigation via phone email and chat.

• Serve as the primary escalation point for customer support concerns facilitate MBRs for PMCs and coordinate with Tier 3 Development and cross-functional teams to drive issue resolution.

• Document customer interactions resolutions and escalations while ensuring clear communication and accurate ticket management.

• Stay current on RealPage product updates collaborate on support process improvements and meet established KPIs for response time resolution rate and customer satisfaction.

• Report to the Customer Support Performance Coach or Senior Customer Support leadership.

• Leverage AI-powered tools knowledge assistants and automation solutions to improve troubleshooting efficiency accuracy and overall customer support experience.

• Utilize scripts queries (e.g. SQL) and automation tools to streamline repetitive support tasks support issue resolution and identify opportunities for workflow automation.

• Contribute to AI knowledge bases solution documentation and the testing/adoption of new AI-driven support capabilities while ensuring compliance with company AI governance guidelines.

Qualifications

What Were Looking For

• Minimum of 3 years of college education preferably in Business IT or a related field.

• 2-4 years of technical customer support experience preferably in a SaaS environment with strong problem-solving communication and multitasking skills.

• Experience with CRM and support tools (Salesforce Zendesk Jira) and troubleshooting in SaaS environments.

• Proficient in Microsoft Office (Word Excel PowerPoint).

• Knowledge of SQL and data coding and fixes. Exposure to Python SQL automation workflows and AI-assisted support tools.

Work Schedule & Setup

• Must be willing to work onsite during the first 90 days of training

• Hybrid setup begins on the 4th month with two onsite days per week

• Supports US business operations - Fixed graveyard shift schedule with night differential pay

What We Offer

• Enjoy complimentary meals while youre in the office

• Day 1 HMO coverage with up to two FREE dependents

• Retirement savings plan

• Leave conversion program

• Life insurance coverage

• Enjoy paid time off company holidays

Employment Type : Full Time
Department / Functional Area: Operations
Experience: years
Vacancy: 1