CRM Supervisor

CRM Supervisor

POSITION SNAPSHOT
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time, Hybrid
Bachelor’s Degree

Position Summary
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline, and excellence. Are you ready to join us?

A day in the life of a CRM Supervisor

The CRM Supervisor is accountable for driving operational excellence and ensuring consistent delivery across Campaign Deployment projects and service lines.

• They partner with solution leads and cross-market teams to continuously evolve and optimize CRM solutions

• They lead and manage team members and workstreams, ensuring high-quality, first-time-right execution that delivers value to the business.

• They proactively identify, analyze, and solve business challenges, presenting integrated and actionable solutions to stakeholders.

What Will Make You Successful

1.Data & Performance-Driven Mindset

• Strong focus on KPIs such as retention, engagement, and customer lifetime value

• Ensures data accuracy, quality, and governance within CRM systems

• Skilled in reporting, analytics, and continuous performance improvement

• Ability to identify trends, customer behavior, and optimization opportunities

2. Leadership & Team Management

• Demonstrated ability to lead, coach, and develop a CRM team

• Strong stakeholder management and cross-functional collaboration (marketing, sales, IT)

• Excellent communication and interpersonal skills for alignment and influence

• Capability to drive CRM adoption and best practices across teams

3. Strategic & Customer-Centric Thinking

• Deep understanding of customer needs, journeys, and behaviors

• Ability to design personalized and omnichannel customer experiences

• Strong strategic thinking and problem-solving skills to improve CRM effectiveness

• Focus on enhancing customer satisfaction, loyalty, and retention

4.Operational Excellence

• Experience in managing CRM systems, workflows, and integrations

• Ability to translate business requirements into CRM processes and automation

• Strong project management and process optimization skills

• Knowledge of data privacy and compliance standards (e.g., GDPR)

5. Adaptability & Growth Mindset

• Ability to adapt to evolving technologies, tools, and customer expectations

• Continuous improvement mindset with focus on innovation and efficiency

• Proactive in identifying gaps and driving transformation initiatives