Principal Service Delivery ManagerHarris Global Business Services Inc. • Manila, 00, PH

Principal Service Delivery Manager

Harris Global Business Services Inc. • Manila, 00, PH

17 days ago

Job description

Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI / SLA reporting to executives • Owns all client hosting issues and ensures they are satisfactorily resolved • Delivers regular program status updates and performance reporting • Owns all collaboration to ensure internal groups and business partners are delivering successfully • Technology escalation point for our clients • Manages our hosting profit margin and continuously strives to maximize • Manages client delivery expectations • Manages environmental change control for client awareness and acceptance • Manages numerous internal workstreams for our clients (decommissions, right-sizing, security, best practices) • Executes performance monitoring tools and reporting for proactive issue identification and resolution

Create a job alert for this search

Principal Service Delivery Manager • Manila, 00, PH

Similar jobs

Service Manager (Metro Manila)

EastWest BankMetro Manila, Philippines

Quick Apply

Manila, Makati, Taguig, Pasig, Quezon City.Metro Manila for the role of.In this role, you will be responsible for overseeing overall store operations, ensuring excellent customer service compl... Show more

Restaurant Training and Service Excellence Manager

Our ClientsMandaluyong City, Metro Manila, Philippines

Quick Apply

Restaurant Training and Service Excellence Manager.The Restaurant Training and Service Excellence Manager is responsible for creating and driving learning strategies that improve restaurant service... Show more