IT Support Specialist

Responsibilities:

Documenting and/or logging of incidents and request in IT service management tool (Service Now), dispatching (including prioritization and categorization), solving and closing.

24/7/365 IT support phone calls logging and answering.

Aid during the implementation of changes, projects, initiatives.

Build positive working relations with key stakeholders.

Ability to work independently and highly self-motivated.

Requirements:

Degree in Information Technology graduate or any relevant course.

4-5 years of experience in IT Service Desk or On-Site Support.

English fluency is a MUST.

Ability to interact, collaborate and communicate effectively with counterparts and business users at all levels within the organization.

Ability to converse in layman’s term to non-technical users.

Experience with install, configure, and maintain hardware devices such as laptops, desktops, printers, and smart devices.

Strong general knowledge in IT infrastructure, network and applications based on Microsoft platforms and rich experience of supporting client issues.

Strong knowledge on incident management and problem management.

Experience in ServiceNow.

Familiar with Amazon Web Services (AWS) as a Telephony Tool.