Quality Assurance Analyst PH

We are seeking a detail-oriented, analytical, and quality-focused Quality Assurance Analyst to evaluate processes, products, and services to ensure they meet established quality standards and business requirements. The ideal candidate will have strong analytical and problem-solving skills, excellent attention to detail, and the ability to identify issues, analyze root causes, and recommend effective improvements.

Responsibilities

• Analyze processes, products, and services to identify quality issues and areas for improvement.
• Develop and maintain quality assurance plans, procedures, checklists, and documentation.
• Conduct quality reviews, inspections, audits, and testing activities.
• Monitor processes and performance against established quality standards and requirements.
• Identify, document, investigate, and track defects, errors, and quality issues.
• Perform root cause analysis and recommend corrective and preventive actions.
• Review data and quality metrics to identify trends, recurring issues, and potential risks.
• Maintain accurate records of quality reviews, findings, corrective actions, and outcomes.
• Collaborate with Operations, Product, Engineering, Customer Service, and other teams to resolve quality issues.
• Validate that corrective actions have been implemented effectively.
• Prepare quality reports, dashboards, and performance summaries for management.
• Support internal audits, compliance reviews, and quality improvement initiatives.
• Ensure processes and deliverables follow established company standards and procedures.
• Identify opportunities to improve efficiency, consistency, and overall quality.
• Communicate quality findings, risks, and recommendations clearly to relevant stakeholders.
• Contribute to the continuous improvement of quality assurance processes and standards.

Required Skills

• Strong knowledge of quality assurance, quality control, and continuous improvement principles.
• Excellent analytical and critical-thinking skills.
• Strong problem-solving and root cause analysis abilities.
• Excellent attention to detail and accuracy.
• Ability to analyze data and identify trends and patterns.
• Experience creating and maintaining quality documentation.
• Strong understanding of process evaluation and performance monitoring.
• Proficiency with Microsoft Excel or Google Sheets.
• Familiarity with quality management, reporting, or workflow tools.
• Strong written and verbal communication skills.
• Ability to document findings clearly and professionally.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaborate effectively with cross-functional teams.

Requirements

• Previous experience in quality assurance, quality control, process improvement, auditing, operations, or a similar role.
• Experience conducting quality reviews, audits, inspections, or testing activities.
• Experience identifying and documenting quality issues and corrective actions.
• Experience analyzing quality metrics and operational data.
• Strong computer and digital skills.
• Experience working with spreadsheets, reporting tools, or quality management systems.
• Ability to investigate issues and determine potential root causes.
• Ability to communicate findings and recommendations to technical and non-technical stakeholders.
• Ability to work in a fast-paced environment while maintaining accuracy and quality.
• Ability to work independently and effectively in a remote environment.
• Reliable internet connection and a suitable setup for remote work.
• Professional, analytical, dependable, and quality-focused attitude.
• English proficiency is required if the position involves working with English-speaking teams, clients, or documentation.

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