Service Desk Analyst L1

What success looks like in this role:

Answers moderately complex questions following guidelines and using judgment based on experience with related incidents and service handled include support of hardware software client and COTS applications as well as network and user administration. Escalates complex problems to other resolver teams or problem solving and analytical skills to effectively resolve challenging L1 agents in ongoing day to day questions related to client incidents requests and queries.

You will be successful in this role if you have:

High School Diploma or GED required May require technical certification or Associate Degree Generally 1-2years experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1