Head of Production

Job Description

This is a remote position.

Job Summary

We are looking for an experienced Operations Leader with a strong background in digital marketing agencies to oversee day-to-day operations, optimize workflows, manage production capacity, and ensure consistent, high-quality client delivery.

The ideal candidate has 3–5+ years of experience working within a digital marketing agency, with proven leadership experience across production, project management, operations, or client service. This role requires a strategic and data-driven leader who can translate company objectives into actionable operational plans, build scalable processes, manage multidisciplinary teams, and improve overall efficiency and profitability.

Previous experience working in a digital marketing agency is a MUST-HAVE requirement.

Key Responsibilities

1. Strategic Planning & Execution

• Contribute operational insights and recommendations to support the company’s long-term strategy.
  
• Translate strategic objectives into clear, actionable plans for the operations and production teams.
  
• Establish priorities, timelines, and measurable outcomes aligned with company goals.
  

2. Day-to-Day Operations Management

• Oversee daily operations across departments to ensure smooth and efficient execution.
  
• Monitor operational performance and ensure teams consistently meet established targets.
  
• Identify and resolve operational challenges, bottlenecks, and workflow issues.
  
• Manage resources, workloads, capacity, and priorities to maximize efficiency and productivity.
  

3. Process Optimization & Efficiency

• Identify inefficiencies, bottlenecks, and redundancies across operational workflows.
  
• Design and implement solutions that improve productivity, reduce errors, and control costs.
  
• Collaborate with cross-functional teams to streamline processes and improve coordination.
  
• Lead the adoption of technology, automation, AI tools, and operational systems that improve efficiency and reporting.
  

4. Process Development & Standardization

• Develop and maintain standardized processes, SOPs, workflows, and operational guidelines.
  
• Establish scalable systems that support consistent service delivery as the company grows.
  
• Regularly review and improve processes based on business needs, performance data, and industry best practices.
  
• Ensure team members are properly trained and consistently follow established processes.
  

5. Production & Client Delivery

• Oversee production teams and workflows to ensure projects are completed on time and according to client requirements.
  
• Monitor project timelines, workloads, deliverables, and quality standards.
  
• Establish quality-control procedures to minimize errors, delays, and rework.
  
• Work closely with client-facing teams to address operational issues affecting client satisfaction.
  
• Ensure production output consistently meets or exceeds client expectations.
  

6. Team Leadership & Development

• Lead, mentor, and develop high-performing operations and production teams.
  
• Manage team capacity, workload distribution, utilization, and accountability.
  
• Establish clear performance expectations and measurable goals.
  
• Provide regular coaching, feedback, and performance guidance.
  
• Foster a collaborative, accountable, and results-oriented culture.
  
• Support recruitment and onboarding of operational and production team members.
  

7. Performance Management & Reporting

• Establish and monitor operational KPIs and performance metrics.
  
• Analyze productivity, utilization, capacity, quality, turnaround times, and profitability.
  
• Prepare regular operational reports for the executive leadership team.
  
• Identify trends, performance gaps, and opportunities for improvement.
  
• Use data-driven insights to support operational and strategic decision-making.
  

8. Risk Management & Compliance

• Identify operational risks that may affect productivity, quality, profitability, or client satisfaction.
  
• Develop and implement appropriate mitigation strategies.
  
• Ensure operational activities comply with company policies, contractual requirements, and applicable regulations.
  
• Establish appropriate quality, security, and operational controls.
  

9. Cross-Functional Collaboration

• Partner with leadership across Sales, Marketing, Finance, Client Success, and Production to align operational priorities with company objectives.
  
• Facilitate effective communication between departments.
  
• Ensure company initiatives are properly planned, resourced, and executed.
  
• Act as a central point of coordination for operational priorities and cross-functional projects.
  

10. Budget & Cost Management

• Develop and manage operational budgets in alignment with company financial objectives.
  
• Monitor labor costs, resource utilization, and departmental expenses.
  
• Identify opportunities to improve margins and operational profitability.
  
• Optimize resource allocation while maintaining service quality and client satisfaction.
  

11. Continuous Improvement & Innovation

• Build a culture of continuous improvement, accountability, and innovation.
  
• Regularly evaluate operational performance and identify opportunities for improvement.
  
• Stay current with digital marketing industry trends, emerging technologies, AI, and automation.
  
• Evaluate and implement tools and systems that improve productivity, scalability, and operational visibility.
  

Requirements

Skills & Competencies

• Strategic & Operational Leadership – Ability to translate company objectives into clear operational priorities, workflows, and measurable results.
  
• Team & Resource Management – Strong ability to manage multidisciplinary teams, capacity, workloads, utilization, deadlines, and accountability.
  
• Process & Quality Management – Proven ability to build scalable workflows, improve efficiency, reduce errors, and maintain consistent quality.
  
• Project & Production Management – Strong understanding of project planning, production schedules, resource allocation, and client delivery.
  
• Data-Driven Decision Making – Ability to analyze KPIs, operational data, financial metrics, and performance trends to drive decisions.
  
• Financial & Commercial Awareness – Understanding of budgets, labor costs, utilization, margins, and production profitability.
  
• Communication & Collaboration – Excellent written and verbal communication skills with the ability to work effectively across departments and leadership teams.
  
• Problem-Solving – Strong analytical skills and the ability to proactively identify and resolve operational challenges.
  
• Technology & Automation – Comfortable adopting project-management platforms, reporting systems, AI tools, automation, and digital workflows.
  

Work Location: Remote, work CST time

Requirements
Previous experience working in a digital marketing agency is a MUST-HAVE. 3–5+ years of proven experience in a digital marketing agency environment, preferably supporting home improvement, construction, contractor, or other service-based clients. Proven leadership experience in operations, production, project management, account management, or service delivery within a digital marketing agency or client-service environment. Demonstrated experience managing multidisciplinary teams, multiple client accounts/projects, production schedules, and team capacity. Proven experience developing scalable workflows, SOPs, quality-control systems, performance metrics, and operational improvement initiatives. Experience managing departmental budgets, labor costs, resource allocation, utilization, and production profitability. Strong understanding of digital marketing agency operations and client-service environments. Familiarity with SEO, paid advertising, website development, analytics/reporting, and marketing automation. Experience managing remote and/or internationally distributed teams. Proficiency with project-management, workflow, communication, and reporting platforms. Experience with process documentation, AI tools, workflow automation, or operational technology is highly preferred. Bachelor’s degree in Business Administration, Operations Management, Project Management, Marketing, or a related field is preferred.