Quality Assurance + Documentation Controller | AU | Onsite

Job Description

Set-up and Location: ONSITE| Ortigas, Alabang, Pampanga, or Cebu

Work Schedule: 9:00AM to 6:00PM (AEST) | 7:00AM to 4:00PM (PH)

Employment Type: Full-time

Ready to do work that actually excites you?

• Seeking a Quality Assurance + Documentation Controller to support end-to-end quality checks and maintain controlled, up-to-date documentation for assigned processes.
  
• The role combines quality assurance activities with document control responsibilities to ensure accuracy, version consistency, and compliance readiness. This role is critical for ensuring deliverables meet agreed requirements and that documentation supports internal and client needs.
  
• Perform quality assurance reviews of work outputs against established requirements, checklists, and acceptance criteria
  
• Conduct document verification for completeness, correctness, formatting standards, and consistency across related files.
  
• Manage document control activities, including creation, revision, approval routing, filing, and archival.
  
• Maintain accurate version control and ensure only the latest approved documents are in use.
  
• Track document status (draft, under review, approved, obsolete) and maintain audit-ready documentation records.
  
• Support development and updates of quality procedures, templates, and documentation standards as needed.
  
• Review records for traceability, ensuring supporting evidence aligns with the relevant process or task.
  
• Coordinate with internal stakeholders to resolve documentation gaps, discrepancies, and non-conformities.
  
• Prepare clear QA and documentation reports, including summary of findings, required corrections, and closure status.
  
• Ensure confidentiality and proper handling of sensitive documentation in accordance with applicable guidelines.
  

Requirements

What You Bring:

We're looking for someone who:

• Bachelor’s degree in Information Technology, Business Administration, Industrial Engineering, or Engineering-related courses is preferred.
  
• 3+ years of experience in quality assurance, document control, compliance support, or a related function.
  
• Knowledge of document control principles, including versioning, approval workflows, and record traceability.
  
• Experience creating, reviewing, and maintaining SOPs, checklists, templates, and document registers.
  
• Proficiency with document management tools and common productivity software (e.g., MS Word, Excel, PowerPoint, and SharePoint or equivalent).
  
• Familiarity with quality assurance practices such as defect tracking, root-cause thinking, and corrective/preventive action (CAPA) fundamentals.
  
• Strong attention to detail and accuracy in reviewing outputs and maintaining document consistency.
  
• Clear written communication skills for documenting findings, changes, and recommendations.
  
• Ability to organize work, manage multiple document sets, and meet deadlines with minimal supervision.
  
• Professional judgment in flagging non-conformities and escalating issues when needed.
  
• Professional command of written and spoken of English
  

Benefits

Why You’ll Love Working Here

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with option to enroll more)
  
• Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves convertible to cash on your anniversary)
  
• Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more
  

Let’s Talk

If you’re thinking “this sounds like me”—it probably is. Click apply. We can’t wait to meet you.

Requirements
What You Bring We’re looking for someone who: Proven experience in a senior systems administrator or equivalent role Experience managing complex network environments or working within an MSP or MSSP Strong expertise across Microsoft technologies including Active Directory, Azure AD, Microsoft 365, and Windows Server Advanced networking capability across routing, switching, firewalls, VPN, wireless, and SD-WAN Experience with virtualisation platforms including VMware vSphere and Hyper-V Strong understanding of cybersecurity principles and operational practices Hands-on experience with Azure and AWS environments Experience with backup platforms such as Veeam and Metallic Exposure to MSSQL or Oracle is advantageous