Admin / Sales Support

Key Responsibilities:

Store Order Management:

• Confirm customer orders via HubSpot.
• Upload and monitor orders in Google Sheets and Unleash.
• Coordinate parcel dimensions with internal contacts.
• Create picking slips and arrange shipping labels for despatch.
• Assist clients with item replacements for out-of-stock products.
• Generate commercial invoices and manual orders in Xero.
• Track orders and keep clients updated until delivery is complete.
• Create product orders or jobs for unavailable stock.
• Prepare weekly and monthly logistics CISCO reports.

Team Support:

• Track bulk and individual parcel orders.
• Assist with despatch preparation and coordination.
• Send despatch notifications and arrange parcel collections.
• Communicate with clients until successful delivery.
• Support custom kitting jobs.
• Update bin locations and create new products in the inventory system.
• Liaise with customs and international couriers for timely deliveries.
• Have a strong eye for detail.
  
  

Who Are You:

• Exceptionally organised, proactive, and detail-driven.
• Strong communicator with customer service experience.
• Proficient in tools like HubSpot, Google Sheets, Xero, and inventory systems.
• Able to manage multiple priorities with accuracy and accountability.
• A collaborative team player who thrives in a remote work environment.

Perks & Benefits:

• Full-time, home-based role.
• 13th-month pay.
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG, maternity leave).
• HMO coverage upon regularisation.
• Gift & Rewards Program to celebrate milestones (birthdays, work anniversaries, etc.).
• Quarterly team celebrations and bi-annual sales retreats.
• Paid time off (Annual Leave and Sick Leave) and paid holidays (NSW)
• ½ wellness day off each month for your well-being.
• A supportive, dynamic, and people-first culture.

Grow with Us:

If you’re looking for a long-term role where you can grow, learn, and make a meaningful impact, we’d love to hear from you!

About WorkModeX:

Here's a purpose-driven blurb for WorkmodeX:Our PurposeWorkmodeX exists because we believe there is a better way to build a business — one that creates opportunity on both sides of the world.Born out of over 20 years of deep experience in the promotional products industry, WorkmodeX was founded with a clear and passionate mission: to help promotional product businesses globally scale with confidence, while at the same time creating meaningful, lasting careers for talented professionals in the Philippines. Two goals. One powerful purpose.We saw an industry we love — creative, fast-moving, and globally connected — struggling under the weight of its own growth. Business owners burning out. Talented teams stretched too thin. Incredible opportunities being left on the table simply because there weren't enough hours in the day or hands on deck. At the same time, we saw a wealth of skilled, ambitious, and dedicated professionals in the Philippines eager for the chance to build careers in a specialised global industry.WorkmodeX is the bridge between those two worlds.We are not a generic staffing agency. We are industry insiders — people who have lived and breathed promotional products from both the supplier and distributor sides — and that knowledge is our greatest asset. It means we understand the roles, the pressures, the workflows, and the culture of this industry in a way that no generalist recruiter ever could. And it means the people we place are set up to make a real, immediate difference from day one.Our purpose is simple but profound: to help businesses grow without burning out, and to help individuals build careers worth being proud of. We call it scaling with soul — and it's not just a tagline. It's the reason we show up every day.WorkmodeX. Empowering businesses. Elevating people. Changing the industry.