Inbound Sales Consultant | Australian Account

Job Description

We’re Hiring: Inbound Sales Consultant!

JOB OVERVIEW

We are seeking an experienced Inbound Sales Consultant to support an established Australian business specializing in premium wine storage and racking solutions.

This is a sales-first role responsible for handling inbound enquiries, understanding customer needs, recommending suitable solutions, preparing and following up quotes, handling objections, and closing sales. The role will own standard sales opportunities valued at under AUD $2,500, from initial enquiry through payment and order processing.

Larger, customised, technical, or higher-value opportunities will be escalated to the appropriate Australian sales specialist, while providing support with quotes, follow-ups, order processing, and sales administration.

The ideal candidate is confident speaking with customers, builds genuine rapport, and can effectively convert inbound enquiries into sales. Wine or wine-racking experience is not required, as full product training will be provided in person in Australia.

KEY RESPONSIBILITIES

• Handle inbound sales enquiries by phone, email, and online channels.
  
• Build rapport quickly and confidently with Australian customers.
  
• Ask effective questions to understand customer needs, budget, and requirements.
  
• Recommend suitable products using provided product and pricing guides.
  
• Prepare customer quotes and clearly explain the proposed solution.
  
• Proactively follow up on open quotes and sales opportunities.
  
• Handle customer questions and common sales objections.
  
• Ask for the sale and confidently progress customers toward a decision.
  
• Close standard sales opportunities valued under AUD $2,500.
  
• Collect and process customer payments as required.
  
• Identify opportunities to recommend relevant additional products.
  
• Process confirmed orders accurately.
  
• Maintain accurate customer, opportunity, and follow-up information in HubSpot and the company's ERP.
  
• Support the Australian sales team with quotes, follow-ups, and administration for larger opportunities.
  
• Support larger opportunities with quote preparation, customer follow-up, order processing, and sales administration under the direction of the Australian sales owner.
  
• Identify customised, technical, or higher-value enquiries and escalate them to the appropriate sales specialist.
  
• Provide professional customer service throughout the entire sales process.
  

Requirements

QUALIFICATIONS

• At least 2 years of experience in inbound sales supporting an Australian account.
  
• Experience supporting UK, US, or Canadian accounts will also be accepted.
  
• At least 2 years of experience in customer service, including phone and email support.
  
• At least 2 years of experience using HubSpot or a similar CRM.
  
• Demonstrated experience converting inbound enquiries into sales.
  
• Strong sales ability, including questioning, follow-up, objection handling, and closing.
  
• Excellent spoken and written English.
  
• Strong communication skills and the ability to build genuine rapport with customers over the phone.
  
• Confidence asking customers for the sale and progressing them toward payment.
  
• Experience preparing quotes and processing customer orders.
  
• Strong attention to detail and accurate CRM management.
  
• Ability to work independently and take ownership of the sales pipeline.
  
• Availability to work hours aligned with Melbourne, Australia.
  

HIGHLY REGARDED

• Experience in an inbound sales environment where you personally closed sales and collected customer payments.
  
• Direct experience supporting Australian customers.
  
• HubSpot experience.
  
• PandaDoc experience.
  
• eCommerce sales experience.
  
• Experience selling physical or premium products.
  
• Experience working with measurements, layouts, floor plans, or spatial planning.
  

EXPERIENCE NOT REQUIRED

• Previous wine-racking experience is not required.
  
• Technical design experience is not required.
  
• Full product training will be provided in person, in Australia.
  
• The original position specifically provides for training on the standard product range.
  

PERFORMANCE EXPECTATIONS

Success in this role comes down to three key areas:

Sales Ability

Ability to take an inbound enquiry, understand what the customer needs, confidently recommend a solution, follow up, and close the sale.

Communication

Ability to communicate clearly, professionally, and confidently with Australian customers by phone and email.

Rapport

Ability to make customers feel comfortable, understood, and confident buying from you.

Beyond these areas, the role requires:

• Accurate quotes and orders.
  
• Disciplined follow-up.
  
• Clean CRM records.
  
• Appropriate escalation of larger or more complex opportunities.
  
• Strong conversion performance.
  
• Pipeline discipline.
  
• Timely quote turnaround.
  
• Order accuracy.
  
• Systems accuracy.
  

Benefits

Why Join Us?

• Healthy, supportive, and conducive work environment (Great Place to Work™ Certified for five consecutive years!)
  
• Work with an innovative company delivering cutting-edge solutions across multiple industries
  
• Lead a team in a fast-paced, high-growth environment
  
• Competitive salary with opportunities for career advancement
  
• Collaborative, forward-thinking work culture
  
• 21 leave credits plus all client-based holidays
  
• HMO coverage with dependent benefits
  
• Exposure to world-class leadership from both local and international supervisors
  

Ready to take your sales career to the next level? Apply now!