Service Delivery Specialist - Naga

Key things to know before you apply
Relocation support is not available for this job.
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The Service Delivery Specialist is responsible for ensuring the efficient execution of inventory, warehouse, distribution, transportation, compliance, systems, and customer service activities that support business operations.

Key Responsibilities

Inventory Management
• Monitor inventory accuracy and stock availability.
• Reconcile physical inventory with system records.
• Investigate and resolve inventory variances.
• Support cycle counts and annual physical inventory activities.

Warehouse Operations

• Oversee receiving, storage, and dispatch of materials and finished goods.
• Ensure compliance with warehouse procedures, safety, and security standards.
• Maintain accurate documentation of warehouse transactions.

Distribution & Logistics

• Coordinate transportation and delivery schedules.
• Monitor delivery performance and service levels.
• Resolve delivery-related issues promptly.
• Collaborate with transport providers and commercial teams.

Systems & Transaction Processing

• Ensure timely and accurate transaction posting in SAP and other systems.
• Monitor and resolve pending or system-related issues.
• Validate operational reports and reconciliations.
• Maintain data accuracy and integrity.

Compliance & Controls
• Ensure adherence to company policies and procedures.
• Perform routine control activities.
• Support internal and external audits.
• Maintain accurate operational records.

Customer Service Support
• Address customer delivery and inventory concerns.
• Coordinate with Sales, Commercial, and Customer Service teams.
• Ensure agreed service levels are achieved.
• Build strong relationships with stakeholders.

Performance Monitoring
• Prepare operational reports and dashboards.
• Track key KPIs, including:
o Inventory Accuracy
o Delivery Compliance
o Order Fulfillment Rate
o Warehouse Productivity
o Transport Performance
o Service Level Achievement
• Recommend corrective and preventive actions.

Continuous Improvement
• Identify and implement process improvements.
• Support operational excellence initiatives.
• Drive efficiency, cost savings, and service enhancements.

Required Competencies
• Inventory and Warehouse Management
• SAP/ERP Knowledge
• Data Analysis and Reporting
• Problem Solving and Root Cause Analysis
• Stakeholder Management
• Compliance and Internal Controls
• Communication and Coordination
• Continuous Improvement Mindset

Technical Skills
• Proficiency in Microsoft Excel
• Ability to identify and analyze variances in reports and data
• Experience updating and improving reporting templates
• Strong data analysis skills
• Inventory management and audit experience