DREX Officer

Description

Hey mabuhay!

Thanks for dropping by. We know looking for the right gig can feel like being stuck in EDSA traffic so well keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners we are a leading ride-hailing platform operating across the Philippines. Our grand vision To end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient reliable and safe rides impacting millions of lives positively every single day.

Now were looking for a DREX Officer that will help supervise driver concerns

Where And How You Can Work:

Our Manila hub is the heart of our operations keeping millions of commuters and riders connected across the metro. We dont believe in micromanaging your route. We trust our team to choose the balance that empowers them and their squad to crush their goals. Whether youre collaborating onsite working remotely from your favorite coffee shop or doing a mix of bothwe provide the flexibility; you bring the drive.

You will the in-charge of:

1. Community Leadership & Engagement

• Lead and support the community structure and its leaders.
• Align operations with company policies programs and performance targets.
• Serve as the operational bridge between management and the community.
• Communicate official updates and directives clearly and consistently.

2. Performance Monitoring & Coaching

• Track and analyze community performance metrics (e.g. activity rate cancellations ratings KPI compliance).
• Recognize top performers and coach those needing improvement.
• Implement training and development initiatives to strengthen performance.

3. Community Support & Case Handling

• Address and resolve community concerns promptly and professionally.
• Process assistance requests and coordinate with relevant departments.
• Gather and relay feedback from the community to management.

4. Program Design & Execution

• Plan and execute welfare engagement and productivity programs.
• Support inter-departmental projects requiring community involvement.
• Manage incentive programs and monitor their effectiveness.

5. Competitor & Market Intelligence

• Monitor competitor activities and community sentiment.
• Provide insights and recommendations to guide decisions.

6. Governance & Compliance

• Ensure compliance with company policies and operational standards.
• Escalate gaps and propose actionable recommendations.
• May recommend but not approve new programs budgets or policies without authorization

7. Continuous Improvement

• Stay updated on best practices and share knowledge within the team.
• Participate in ongoing training and development.
• Support special projects and other assigned initiatives.

Ready to change how the Philippines moves Lets get this show on the road green light!

Requirements

• Bachelors degree in Business Administration Operations Management or a related field.
• 3 years and above of experience in operations management preferably in the transportation or logistics industry.
• Proficiency in transportation management software GPS tracking systems and data analysis tools.
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving skills
• Strong organizational and time-management skills
• Ability to build relationships and motivate others
• Attention to detail

Benefits

Work your way Enjoy flexibility and the freedom to thrive in your role.

Work-life balance Build a career without sacrificing your personal life.

Free perks Fuel up with free meals and stay active with gym access.

Grow fast Unlock career advancement and promotion opportunities.

Get rewarded Earn a competitive salary with opportunities for pay increases.

Start-up energy Be part of a fast-moving innovative team where your ideas matter.

Global vibes Collaborate with a diverse multicultural team in an agile workplace.

Tech-driven culture Work with modern tools and cutting-edge technology that keep you ahead of the game.

Required Experience:

Unclear Seniority

Employment Type : Full Time
Experience: years
Vacancy: 1