Product Trainer (Application Support)

The Product Trainer (Application Software) will provide internal support to the training manager and onboarding department. Assist with the onboarding of new clients by preparing and coordinating training agendas and conducting training sessions. Delivering a seamless onboarding training experience for our clients. The role also supports clients by troubleshooting application issues assisting with CRM workflows SQL-related queries and API integrations while collaborating with internal teams to resolve technical concerns. This role will ensure that clients are trained smoothly and efficiently in turn creating advocates of MRI residential products.

Responsibilities:

• Coordinates and conducts all admin and sales onboarding training in conjunction with the client
• Experience providing technical product support SQL and API integrations managing support cases through resolution while ensuring timely client communication.
• Maintains accurate case records customer communications and troubleshooting documentation using CRM and case management systems.
• Experienced in customer onboarding support knowledge transfer user guidance and creation of support documentation and training materials.
• External consultant booking and Face to Face training when required.
• Adhere to the administrative process to ensure the scheduling allocation and sequence of training sessions are captured and committed to in a timely and accurate manner.
• Maintaining training records and monitoring expiring/expired training hours.
• Provide high-level administrative support to the Training Manager and preparation of the teams monthly report.
• Responds to client requests for information and related services.
• Prepare all training agendas in readiness for client training.
• First point of contact for all onboarding training.
• Understanding the onboarding process to cover when staff are on leave

Job Requirements:

• Minimum 1 years experience in the Real Estate industry (If you an EA for a Sales Agent Junior Assistant Property Manager Receptionist at a RE Agency this role might be for you)
• Experience delivering client training onboarding customer support or software application support.
• Previous experience using a real estate CRM is an advantage (BoxDice Vault Agent Box)
• Basic understanding of SQL APIs or software integrations is advantageous.
• Effective communication both written and oral
• High degree of problem-solving skills and time management skills
• Team player with the ability to collaborate effectively with internal stakeholders and cross-functional teams.
• Ability to conduct face-to-face and virtual training sessions confidently and professionally.
• Empathy to understand each client that you are training their needs and the way they need to be trained

Benefits:

• Career growth opportunities in a diverse and supportive work environment.
• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations restaurants and banks)
• Hybrid Working Arrangement (2 days WFH)
• HMO coverage with free dependent upon hire.
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Plus additional benefits

About Us

From the day we opened our doors MRI Software has built flexible game-changing real estate software that powers thriving communities and helps make the world a better place to live work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that quite frankly cant be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; its a connected community of people who truly feel they belong. Whether were investing in employee resource groups or providing tailored resources for each person to reach their full potential were passionate about creating a work environment that makes you excited to show up every single day.

At MRI one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate thats our goal every day. Because thats what industry leaders do. Whether youre joining as a new Pride member or rejoining us after a short time away your talent is vital to us our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates so please dont hesitate to apply. Wed love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds including ethnicity religion sexual orientation gender identity disability age military veteran status and more.

We believe that Belonging is a direct result of Diversity Equity and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1