System Administrator (ICT)

System Administrator (ICT)

Req number:

R8495

Employment type:

Full time

Worksite flexibility:

Hybrid

Who we are

CAI is a global services firm with over 9000 associates worldwide and a yearly revenue of $1.3 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As the System Administrator (ICT) you will provide Information and Communications Technology (ICT) technical administrative and advisory services through individual task orders issued under this IDIQ arrangement to support the planning implementation maintenance enhancement integration and lifecycle management of current and future technology systems utilized by the Organizational Resilience and Security Division (CSRS).

Job Description

We are looking for aSystem Administrator (ICT)to focus on the administration optimization integration and ongoing enhancement of the Genetec Security Center platform enterprise security management system supporting electronic access control video surveillance and related security operations. This position will befull-timeandhybrid in Mandaluyong City.

What Youll Do

• Initially provide these services for the Genetec Security Center platform with subsequent task orders supporting additional ICT systems deployed within CSRS

• Perform periodic health assessments of ICT infrastructure including servers databases storage applications services licenses network connectivity and connected field devices supporting CSRS operational systems

• Conduct preventive maintenance activities backup verification capacity planning configuration reviews and system performance assessments

• Monitor system availability operational status license utilization vendor support agreements maintenance contracts and technology lifecycle milestones

• Develop recommendations for system optimization software and firmware updates infrastructure refresh lifecycle replacement and operational improvements

• Provide incident investigation troubleshooting problem resolution and technical support for ICT systems supporting CSRS operations

• Diagnose hardware software infrastructure database application network and integration issues affecting supported systems

• Coordinate with vendors implementation partners and internal stakeholders to restore services perform root cause analysis and recommend corrective actions

• Maintain incident records status reporting technical documentation and knowledge management artifacts for all assigned task orders

• Initial support shall focus on Genetec Security Center including Security Desk Omnicast Synergis Federation Global Cardholder Management and associated components

• Plan coordinate and support implementation upgrades migrations enhancements and expansion of ICT platforms throughout their lifecycle

• Prepare implementation plans testing procedures rollback strategies validation activities commissioning documentation and post-implementation reports. Coordinate software firmware operating system database middleware and infrastructure upgrades supporting approved ITD solutions

• Support deployment of new capabilities expansion of existing systems and onboarding of additional sites facilities users and connected devices

• Initial activities will focus on the Genetec Security Center platform with future task orders supporting other CSRS technologies

• Provide technical advisory services for ICT architecture solution design interoperability systems integration and technology planning

• Support integration of ICT systems with enterprise platforms identity management services visitor management systems emergency communications platforms reporting solutions and other approved business applications

• Prepare technical specifications architecture diagrams configuration documentation as-built documentation operational procedures administrator guides and knowledge transfer materials

• Participate in technical workshops design reviews proof-of-concept activities procurement support and implementation planning for current and future ICT initiatives

• Review ICT system configurations and provide recommendations to improve cybersecurity resilience and operational reliability

• Support security hardening vulnerability remediation patch validation privileged access management audit logging backup validation and disaster recovery preparedness

• Coordinate with ADB cybersecurity infrastructure and governance teams to address security findings monitor compliance requirements and support technology risk management activities

• Assist with ICT governance activities technical standards lifecycle planning technology assessments and documentation necessary to support secure and sustainable operation of CSRS technology platforms

• The personnel shall deliver work products as specified in individual Task Orders issued under the IDIQ contract. Depending on the scope of each assignment deliverables may include but are not limited to the following: Technical Assessments and Recommendation ICT health assessments Technology maturity assessments Infrastructure and architecture reviews

What Youll Need

• Bachelors degree in Information Technology Computer Science Computer Engineering Information Systems Electronics and Communications Engineering or a related discipline

• Minimum 5 years of progressively responsible experience in the planning implementation administration maintenance integration and lifecycle management of enterprise ICT systems and infrastructure

• Demonstrated experience supporting enterprise platforms including physical security systems emergency communications business-critical applications or other operational technology solutions

• Experience managing system implementations upgrades migrations proof-of-concept activities technology evaluations and operational transition for enterprise ICT systems

• Experience coordinating with cross-functional teams vendors systems integrators and business stakeholders throughout the system lifecycle

• Minimum of 5 years of hands-on experience with Genetec Security Center administration implementation or support is highly desirable as it represents the initial technology platform under this engagement

• Enterprise ICT architecture systems administration application lifecycle management systems integration infrastructure operations and technology governance

• Microsoft Windows Server Microsoft SQL Server Active Directory virtualization storage backup and recovery system monitoring an enterprise networking

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.

• Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employment selection process please direct your inquiries to or (888).

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1