Xactimate Estimator & Claims Specialist

Job Description

This is a remote position.

What We Do

At Outsource Access, we help restoration and construction companies navigate the complex insurance claims process. We don't just write estimates and submit paperwork, we make sure claims are successfully closed and payments are swiftly collected to protect our clients' cash flow.

How You’ll Make a Difference

• Driving Revenue Through Speed: You will write complete and accurate Xactimate invoices for completed jobs, such as water, mold, and fire restoration, within 24 hours of job completion.
  

• Bulletproofing the Claim: You will compile all necessary supporting documentation—like photos and moisture logs—and submit the flawless file to the insurance carrier within 48 hours.
  

• Relentless Resolution: You will conduct disciplined claim follow-ups on a fixed, alternating bi-weekly schedule to secure full payment and measurably reduce the average days-to-payment across the portfolio.
  

• Seamless Cross-Functional Harmony: You will coordinate closely with Project Managers to ensure the scope, documentation, and job status remain completely aligned throughout the entire claims process.
  

Requirements

Is This You?

• A Master of Details: You possess a strong understanding of property insurance claims and meticulously manage high volumes of active files.
  

• Resilient Communicator: You provide excellent customer service while proactively identifying discrepancies, handling adjuster pushback, and directly reaching out to clients to collect private payments.
  

• Deadline-Driven: You are highly organized and consistently meet strict write-up and submission deadlines without sacrificing accuracy.
  

• Tech-Savvy: You have proven, hands-on experience with Xactimate estimating and sketching, alongside familiarity with restoration platforms like DASH, Encircle, CompanyCam, or Jobber.
  

• Your Home Office: You maintain a highly reliable internet connection and are prepared to work securely on your own device, potentially utilizing a VPN.
  

Benefits

Why You’ll Love Being Part of the OAmazing Team You’re not just taking a job — you’re stepping into a role where your growth, security, and peace of mind actually matter. Here is the total package we’ve built for you:

Your Wellness & Security

Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.

Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.

Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.

Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.

Your Financial Rewards

Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that.

Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.

13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.

Requirements
Is This You? A Proactive Problem Solver: You don't sit back and wait to be told what to do, nor do you escalate every minor obstacle. You take complete ownership, anticipate administrative bottlenecks, and actively seek out solutions. Meticulous and Accurate: You possess a sharp eye for detail. You understand that in the property restoration world, a missing photo or incomplete report can cost thousands of dollars in insurance reimbursements, and you refuse to let things slip through the cracks. An Elite Communicator: You possess excellent written and verbal English skills, enabling you to communicate clearly with field teams and navigate conversations with distressed customers with empathy and professionalism. Tech-Savvy: You boast strong computer proficiency with a typing speed of 60+ WPM and advanced Google Workspace experience. You learn complex processes quickly and can comfortably navigate multiple screens and systems like QuickBooks, Xactimate, Dash CRM, or Zoho simultaneously. Your Home Office: You have a reliable, high-speed internet connection, a distraction-free workspace, a dependable computer setup, and the grit to thrive in a high-accountability remote environment with a steep learning curve.