Customer Service Representative (Full-Time)

Confident on the phone and cool under pressure This part-time role puts you at the center of fast-paced auction activitymaking critical outbound calls delivering clear info and keeping everything on track.

About the Company: This is a full time role with a partner agency in the self-storage industry specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service helping individuals and businesses with secure convenient storage options.

Location: Philippines - Fully Remote

Your Mission: Day to Day Responsibilities

• Make high-volume inbound and outbound auction-related calls using approved scripts

• Clearly explain auction details deadlines and next steps

• Document call outcomes and tenant responses accurately in the system

• Complete multiple call attempts and follow required follow-ups

• Handle sensitive or escalated conversations with empathy and professionalism

• Stay compliant with timelines legal requirements and internal policies

• Flag trends issues or concerns to team leads

• Jump in on additional outbound call projects as business needs shift

Your Toolbox: Skills to be Successful

• Previous call center customer service or outbound calling experience (preferred)

• Strong verbal communication and active listening skills

• Ability to stay calm in high-stress or sensitive conversations

• Comfortable working independently and managing your time

• Basic computer skills and experience with CRM or call systems

• Sharp attention to detailespecially with documentation
  

Your Perks: Whats in it for you

• Working completely remote

• Location independence

• Weekend bonus

• Training and ongoing support to set you up for success

• Collaborative supportive team environment

• A role that builds real-world communication and compliance skills
  

Important: Please ensure that both your CV/resume and your video introduction are submitted in English. Applications with materials provided in any other language will not be reviewed or considered for the next stages of the process.

Why Adaptive Teams
At Adaptive Teams we dont just fill positions we create pathways to success. Whether youre a seasoned pro or just starting out were here to help you grow innovate and make an impact. If youre looking for exciting opportunities and a team thats as passionate as you are this is the place to be.

What to Expect from Our Application Process
Once you apply youll receive an email guiding you through the next steps including an assessment tailored to the role. Be sure to check your inbox (and your spam folder just in case) for further instructions.

We understand your time is valuable so we strive to keep the assessment process under 45 minutes whenever possible though some roles may require a slightly longer time investment.

Once selected youll have the chance to schedule your first interview with our team. We aim to make the process as smooth and transparent as possible so youll always know where you stand.

Employment Type : Full Time
Experience: years
Vacancy: 1