Real Time Analyst

Temu is seeking a highly motivated and experienced Real Time Analyst to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.

Key Responsibilities

1.On-site Execution & Monitoring: Assist in overseeing daily operations of the assigned module, monitor agent work status and key performance indicators, and maintain on-site operations.

2.Scheduling Assistance & Deployment: Support shift scheduling to ensure adequate staffing levels to meet business demands.

3.KPI Monitoring & Improvement Execution: Collect and analyze performance metrics across different business dimensions, assist in root cause analysis, and execute specific improvement plans.

4.Reporting: Prepare and deliver regular operational reports based on data, and track the resolution of various business issues.

Qualifications

1.High school diploma or equivalent required; college education or degree is preferred.

2.familiar with BPO/customer service industry operations.

3.Familiar with 24/7 operations and able to work fixed night shifts (e.g., 9 PM – 6 AM) and provide cross-shift support.

4.Fluent in English with strong communication and coordination skills, capable of efficiently managing on-site operations and aligning resources.

5.Proficient in data processing tools such as Excel.

At Temu, we are proud to be an employer that builds a diverse community. We encourage all qualified individuals to apply and join our team. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Apply today to join Temu and be part of a dynamic and innovative company.