Patient Care Advisor

About the Role

Location: BGC, Taguig City
Work Schedule: Midshift, with flexibility to align with UK working hours

The Patient Care Coordinator helps patients access healthcare services by managing appointment bookings, answering telephone inquiries, and coordinating follow-ups. Supporting an international healthcare provider, you will help make each stage of the patient journey clear, organized, and reassuring—from the first referral through to the final report.

Key Responsibilities

• Handle inbound calls from patients who need to book or amend appointments.
• Answer patient inquiries over the phone, providing clear information and helpful support.
• Conduct telephone triage consultations to establish risk scores and eligibility for further assessment, following established procedures.
• Contact patients who need follow-up appointments and arrange bookings within recommended UK National Health Service (NHS) guidelines.
• Escalate patient concerns and other issues to the appropriate team promptly.
• Maintain accurate and updated patient information in internal systems to support reporting.
• Follow quality assurance procedures to meet required service and national standards.
• Build effective working relationships with colleagues and key stakeholders to support a smooth patient experience.

What You'll Bring

• At least two years of BPO experience is an advantage.
• Clear communication skills and a respectful, patient-focused approach.
• Strong organizational skills, attention to detail, and a commitment to punctuality.
• The ability to stay calm, focused, and professional in a fast-paced environment.
• Sound judgment, initiative, and a proactive approach to resolving concerns.
• A collaborative attitude and openness to feedback and different perspectives.
• Flexibility to work midshift and adjust working hours to align with UK operations.
• Integrity, accountability, and a commitment to high-quality service.
• A willingness to share ideas and continuously improve the way patients are supported.

Make a difference through every conversation by helping patients access the care and support they need.