Biz Dev Specialist PH - Part Time

Job Description

This is a remote position.

As the first point of contact for our customers, you will handle inbound inquiries, schedule appointments, provide service information, and ensure a seamless customer experience. This remote role requires excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Handle Inbound Calls: Answer customer inquiries about auto glass services (windshield repair, replacement, ADAS calibration, etc.) with professionalism and empathy.
  

• Schedule Appointments: Coordinate mobile and in-shop service appointments using our CRM software, ensuring efficient technician schedules.
  

• Provide Information: Educate customers on service options, pricing, warranties, and military discounts, maintaining transparency and trust.
  

• Customer Follow-Up: Confirm appointments, follow up on quotes, and address customer concerns to ensure satisfaction.
  

• Data Entry: Accurately enter customer information, service requests, and appointment details into our CRM system.
  

• Support Team: Collaborate with technicians and management to resolve issues and streamline operations.
  

Requirements

• Experience: 1+ year in a call center, customer service, or related role preferred; automotive industry experience a plus but not required.
  

• Skills:
  

  • Excellent verbal and written communication skills.
    

  • Strong problem-solving and multitasking abilities.
    

  • Proficiency with CRM software and basic computer systems.
    

  • Empathy, active listening, and conflict resolution skills.
    

• Attributes: Positive attitude, team player, and commitment to customer satisfaction.
  

• Education: High school diploma or equivalent.
  

• Availability: Must be available to work Monday–Saturday, 8:00 AM–5:00 PM (U.S. Time).
  

Benefits

• Supportive Environment: Work in a family-run business with a tight-knit team and a focus on employee growth.
  

• Benefits: Competitive pay, paid time off, paid training.
  

• Perks: Work from home!
  

• Reputation: Be part of a trusted company with a strong community presence and stellar customer reviews.
  

Requirements
Responsibilities Traveling to various locations in San Antonio to assess as well as replace customers' windshields and windows. Identifying issues that may affect glass installation, such as rust or vehicle damage. Provide excellent customer service and demonstrate professionalism at all times Calibrate vehicle electronics such as ADAS systems, Lane Departure Warning, Forward Collision Alert, etc Qualifications High school diploma or GED. AGSC Certified. Must have a valid driver's license. 2+ Years of Experience in Auto Glass. Must be able to lift 50 lbs Flexibility with hours. Great hand-to-eye coordination Eagerness to learn. Benefits Career growth opportunities. Competitive PTO. Discounted Replacements for personal vehicles. Free windshield repairs. Paid Training for Certification. Salary plus commission