Outbound Sales Representative (B2B) | Onsite - Concentrix Shaw | Night Shift | Fixed Weekends Off

We are looking for a Customer Acquisition Specialist to join our team. Today.

We are Concentrix B2B. We are dedicated to creating success for our clients, the communities

around us and each other. We provide outsourced inside sales, customer success, renewals

management, and channel management solutions for the world's greatest brands. At

Concentrix B2B, you will be part of our diversified team that makes an impact for our clients.

All of this is possible because of the talent you have to offer. The future team member is

responsible for developing and executing sales strategies to acquire new customers. This

involves building strong relationships with customers, understanding their needs and acting as

a trusted advisor to provide appropriate SaaS solutions to meet their business requirements.

Along the way you will have access to excellent training opportunities to grow and enhance

your skills and career. At Concentrix B2B, you can truly Own Your Future!

JOB REQUIREMENT:

Collections Strategy: Develop and execute effective B2B collections strategies to drive timely

payment of outstanding balances. Identify high-priority accounts and determine the

appropriate approach based on account history, aging, payment behavior, and business

impact

Client Engagement: Build and maintain strong relationships with business customers while

understanding their payment concerns, business circumstances, and account needs. Act as a

trusted point of contact to facilitate payment resolution while maintaining a positive

customer experience

Account Management: Manage a portfolio of B2B accounts and proactively engage

customers regarding outstanding invoices, payment commitments, and account-related

concerns

Negotiation and Resolution: Conduct professional and effective negotiations with customers

to secure payment commitments, resolve disputes, and establish appropriate payment

arrangements while balancing customer needs and business objectives

Executive-Level Communication: Communicate confidently with senior business stakeholders

and decision-makers, including Finance, Procurement, HR, Talent Acquisition, and other

relevant functions, to address payment issues and drive resolution

Business Acumen: Understand the customer's business needs and pain points to effectively

position appropriate solutions, address objections, and influence customers toward timely

payment and resolution

Collections Pipeline Management: Manage and monitor a portfolio of accounts through the

collections lifecycle. Accurately track account status, customer commitments, follow-ups,

and next actions within the CRM or collections management system

Performance & Forecasting: Monitor collection performance and accurately forecast expected

recoveries and payment outcomes. Provide regular updates on account status, risks, and

potential challenges to management

Dispute Management: Partner with relevant internal teams to investigate and resolve billing,

contract, service, or invoice-related disputes that may impact payment

Post-Collections Documentation: Maintain accurate and timely CRM records of customer

interactions, payment commitments, account status, and collection activities to ensure

visibility and enable downstream teams to complete necessary account and financial

activities

Target Achievement: Consistently meet or exceed assigned collections, recovery,

productivity, quality, and other account performance targets while maintaining compliance

with established policies and processes

Qualifications:

• Minimum 6 months to 1 year of Outbound Sales experience; B2B Sales background is required
• Proven track record in sales, lead generation, or cold calling
• Strong English communication, negotiation, and persuasion skills
• Results-oriented and resilient in a target-driven environment
• Must be amenable to working onsite at Concentrix Shaw and on the night shift

Location: Concentrix Shaw - 800 Shaw Blvd, Mandaluyong City

Work Model: Onsite (B&M / Brick & Mortar) - 100% Onsite

Work Schedule: Night Shift - 9:00 PM to 6:00 AM PHT

Rest Days: Fixed Weekends Off (Saturday & Sunday)