Head of Supply-Demand Department

Objective:

(previous title: Head of Marketplace Department)

This position owns the balance between vehicle/driver supply and passenger demand across the Green SM network in the Philippines — maximizing fleet utilization, trip fulfillment, and marketplace efficiency while safeguarding service reliability, driver earnings, and unit economics. The role turns demand intelligence into supply decisions and incentive levers that keep the right car in the right place at the right time.

Responsibilities:

-Department strategy & commercial ownership: define the vision, roadmap, and targets for the Marketplace function; accountable for supply–demand health and the commercial outcomes of the platform

• Build and maintain supply & demand forecasts nation-wide
• Plan optimal fleet and driver positioning to meet forecasted demand by geography and time.
• Partner with Marketing/Growth on demand-generation and retention campaigns and quantify their marketplace impact.
• Coordinate with Fleet Operations, Depot, and Charging teams to align vehicle availability with charging cycles, battery range, and depot capacity — the supply constraints specific to an all-electric fleet.
• Own the core marketplace health metrics: fulfillment rate, acceptance rate, wait time/ETA, vehicle utilization, idle time, and cancellation rate.
• Model the unit economics of incentive and pricing
• Etc.

-Analytics & reporting governance: oversee data-model documentation, logical data models, dashboards, and reporting standards; ensure a single, trusted source of truth for the business

-Cross-functional leadership: align Marketplace priorities with Operations, Sales, Marketing, and Product / Tech; represent the department in leadership and Global forums

-People & organizational management: lead, manage, and develop the Marketplace Manager and the department team — workforce planning, hiring, performance management, coaching, and succession

-Stakeholder & executive engagement: present insights, commercial narratives, and recommendations to senior / executive stakeholders and drive decisions to closure

Requirement:

• Bachelor's degree in business administration, Economics, Statistics, Data Science, or a related field; Master's / MBA is an advantage
• Extensive leadership experience (typically 8+ years, including managing managers / team leaders) in marketplace, commercial, or data-analytics functions — preferably in technology, ride-hailing, or transportation
• Proven track record of owning commercial / marketplace performance and of building and leading high-performing analytics or commercial teams
• Strong strategic and analytical capability — able to turn large, complex datasets into commercial strategy and a clear executive-level narrative
• Hands-on fluency with data / BI tools (e.g., BigQuery, Power BI) and with reporting and data governance
• Excellent executive communication and stakeholder-management skills; able to influence at senior and Global levels
• Ability to work independently and collaboratively in a fast-paced, deadline-driven, matrixed multinational environment
• Strong attention to detail and problem-solving skills, with a proactive and results-oriented mindset
• Willing to WORK ONSITE at MOA Complex, Pasay City