Outbound Sales Leader

WE NEED YOU!

We are seeking a results-driven and highly strategic Senior Outbound Sales Leader to lead a high-performing sales organization supporting one of the world's premier cruise line brands. This role is ideal for a proven sales leader with extensive BPO experience, a passion for coaching and developing teams, and a strong track record of driving revenue growth through outbound sales programs.

As a Senior Outbound Sales Leader, you will be responsible for leading multiple sales teams, executing sales strategies, maximizing conversion rates, and ensuring consistent achievement of revenue and performance targets. You will play a critical role in shaping the customer acquisition strategy while delivering an exceptional customer experience that aligns with the client's global standards.

Key Responsibilities

• Lead, develop, and inspire multiple outbound sales teams to consistently exceed sales and revenue targets.
• Drive sales performance through strategic planning, coaching, performance management, and accountability.
• Analyze sales metrics, conversion rates, and operational KPIs to identify opportunities for growth and process improvement.
• Partner closely with Operations, Training, Quality, Workforce Management, and Client Services teams to ensure operational excellence.
• Develop and implement sales strategies that maximize customer acquisition, upselling, and revenue generation.
• Conduct regular business reviews and performance discussions with internal and client stakeholders.
• Foster a high-performance culture focused on results, employee engagement, and continuous improvement.
• Monitor pipeline performance and ensure effective lead management practices across all teams.
• Identify trends, risks, and opportunities within the sales process and implement corrective actions when necessary.
• Lead and execute initiatives that drive operational efficiency, sales effectiveness, and client satisfaction.

Qualifications

Required Experience

• Bachelor's degree in Business Administration, Marketing, Hospitality, Tourism, or a related field.
• Minimum of 7 years of experience in Sales Operations within a BPO environment.
• At least 3 to 5 years of leadership experience managing large outbound sales teams.
• Proven success managing high-volume outbound sales campaigns and achieving aggressive revenue targets.
• Strong experience supporting travel, hospitality, cruise line, retail, telecommunications, financial services, or similar sales-driven programs.
• Demonstrated track record of exceeding sales KPIs, conversion goals, and client expectations.
• Experience managing multiple Team Leaders and large-scale sales operations.

Preferred Experience

• Cruise line, travel, hospitality, or vacation package sales experience.
• Experience supporting international clients and global sales organizations.
• Familiarity with revenue forecasting, budgeting, and strategic workforce planning.

Core Competencies

• Executive-level leadership and stakeholder management
• Sales strategy and revenue growth
• Outbound sales performance management
• Coaching and talent development
• Business analytics and data-driven decision making
• Client relationship management
• Operational excellence and continuous improvement
• Change management and organizational leadership
• Strong presentation and communication skills