Learning and Development Facilitator

📢 WE’RE HIRING: LEARNING & DEVELOPMENT FACILITATOR

Are you an experienced L&D professional with a strong background in contact center operations, leadership development, and coaching? Join our team and help drive employee and leadership growth! 🚀

🎯 Key Responsibilities:

• Conduct regular Training Needs Analysis (TNA) using operational data, stakeholder interviews, and performance reviews

• Develop learning programs for rank-and-file employees through C-level/Executive leaders

• Create learning roadmaps aligned with operational and leadership priorities

• Facilitate engaging learning programs across different employee levels

• Conduct post-training evaluations and reinforcement activities to ensure learning retention and application

• Partner with operations and leadership teams to identify performance gaps and recommend learning solutions

✅ Qualifications:

• At least 2 years of experience as a Learning & Development Facilitator

• Strong operational background with a solid understanding of contact center metrics and workflows

• Strong background in leadership development and coaching

• Experience developing and facilitating learning programs for rank-and-file employees up to C-level/Executive leaders

• Experience in post-training evaluation and learning reinforcement

• Strong communication, facilitation, presentation, and stakeholder management skills

• Willing to support shifting schedules and multi-shift operations

• Willing to facilitate onsite, hybrid, and virtual training sessions

• Willing to travel to other sites occasionally, when required

📍 Location: San Rafael, Bulacan

💼 Work Setup: Onsite

Salary: 30k+ 2k allowance plus HMO & other benefits

📩 Interested? Apply now and take the next step in your L&D career!