Operations Analyst

Job Summary:

Provides support to the in-house analytics development group, assisting the Vice President of Operations Research and Analytics. Provides insight - both on demand and prescriptively - to support our Analytics-driven technology platform and to identify opportunities for systemic, continuous improvement for our global operations.

Responsibilities:

• Leads high-priority research and analytics (inclusive of modeling-related) efforts for a multi-national, 17,000or more-person company with hundreds of established client.
• Conducts direct research, data analysis, and other formative project efforts around concepts including (but not limited to) recruitment/retention modeling and testing, contact probability, account credit worthiness/ liquidity probability, program/agent performance, customer satisfaction, and other related operational concerns.
• Independently researches and works in teams with other Analysts and operations/business owners.
• Coordinates and in some cases, manages, complex data acquisition and presentation efforts across multiple departments and business unit.
• Performs other duties as assigned.

Skills Requirements:

• 1-2 years of experience in similar role.
• Demonstrated understanding of stochastic and deterministic processes, including the use of linear and non-linear regression analysis.
• Fluency in statistical software tools including SAS and Stata and experience in relational databases/database management concepts including SQL server and SSIS.
• Hands-on experience executing all technical facets of data-driven research projects.
• Demonstrated aptitude for explaining analytical and statistical concepts to non-technical business people.
• Extreme attention to detail as well as an ability to understand and articulate strategic business and operational concepts.
• Appetite for working in a fast-paced environment, multi-task, and prioritize a dynamic workload and tasks
• Exceptional communication skills - written, face-to-face, and telephonic/via remote conferencing -and experience working with geographically distributed project stakeholders and executives addressing different objectives.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration or related field preferred.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.