Customer Service Supervisor

Temu is seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.

Key Responsibilities

1.Supervise, mentor, and coach a team of customer service. Monitor daily operations to ensure service quality.

2.Conduct performance reviews, provide constructive feedback, and develop individual coaching plans.

3.Partner with Workforce Management (WFM) Team to manage workforce scheduling and shift coverage, monitor real-time adherence, and assist with leave coordination, schedule adjustments, and Verint tagging.

4.Facilitate team huddles, refresher trainings, and knowledge-sharing sessions to reinforce updates and best practices.

5.Prepare and present team performance reports, highlighting trends, gaps, and opportunities for improvement.

6.Support continuous improvement initiatives by identifying process gaps, proposing solutions, and implementing best practices.

7.Foster a positive and motivating team culture that encourages accountability, empathy, and continuous learning.

Qualifications

1.Bachelor's Degree preferred.

2.Minimum 3 years of working experience in the related field is required for this position.

3.Strong leadership and coaching skills with the ability to inspire team performance and accountability.

4.Excellent communication skills in English (verbal and written).

5.Analytical mindset with the ability to interpret performance data and drive improvements.

6.Strong problem-solving skills and ability to remain calm under pressure.

7.Strong computer and software skills.

At Temu, we are proud to be an employer that builds a diverse community. We encourage all qualified individuals to apply and join our team. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Apply today to join Temu and be part of a dynamic and innovative company.