Operations Officer

About You & the Role

Are you a problem-solver who enjoys leading teams, improving processes, and delivering excellent customer service?

We're looking for an Operations Officer to help oversee daily operations, ensure transactions are processed accurately and on time, and support a high standard of service across the business. This role is ideal for professionals who thrive in a fast-paced environment and want to build leadership experience while making a meaningful impact on banking operations.

What You Will Be Doing

As an Operations Officer, you will:

• Lead and support a team responsible for daily operational activities.
• Monitor workflows to ensure transactions are processed accurately and within service standards.
• Handle customer concerns, inquiries, and operational issues in a timely and professional manner.
• Coordinate with internal teams, business partners, and stakeholders to resolve transaction concerns.
• Review reports, records, and transactions to maintain accuracy and compliance.
• Identify opportunities to improve processes and operational efficiency.
• Support business initiatives, projects, and operational enhancements.
• Ensure compliance with bank policies, regulatory requirements, and internal controls.

What Success Looks Like

You'll be successful in this role when you:

• Consistently deliver accurate, timely, and efficient operations.
• Maintain strong relationships with internal and external stakeholders.
• Resolve issues effectively while minimizing operational disruptions.
• Lead and motivate team members to achieve performance goals.
• Help improve processes that enhance customer experience and operational efficiency.
• Ensure compliance standards are met while maintaining service excellence.

Qualifications

We're looking for candidates who have:

• A bachelor's degree in a business-related course.
• Relevant experience in banking operations, remittance operations, reconciliation, investigations, or related functions.
• Strong analytical and problem-solving skills.
• Good leadership, communication, and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Proficiency in Microsoft Office applications, particularly Excel.
• The ability to manage multiple priorities in a fast-paced environment.

What You Can Expect Here

• Exposure to critical banking and operational processes.
• Opportunities to lead initiatives and contribute to process improvements.
• Collaboration with experienced banking professionals and business partners.
• Continuous learning and professional development opportunities.
• A supportive environment that values teamwork, accountability, and growth.
• A clear pathway to further develop your leadership and banking expertise.

Apply Now

Take the next step in your banking career with China Banking Corporation (CBC).

If you're passionate about operations, leadership, and delivering excellent service, we'd love to hear from you. Apply today and help drive operational excellence while growing your career with one of the country's trusted financial institutions.