Sales Associate

The Sales Associate is the primary brand representative on the sales floor. The role is responsible for creating a welcoming and enjoyable shopping experience while helping customers discover products that best fit their needs.

KEY RESPONSIBILITIES

1. Customer Engagement with Korean Style & Filipino Hospitality

• Greet and acknowledge customers warmly and professionally.
• Be approachable, attentive, and respectful without being overly intrusive.
• Understand customer needs and provide appropriate product recommendations.
• Thank customers and encourage a positive overall experience.

2. Product & Brand Knowledge

• Develop strong knowledge of MUSINSA STANDARD products, including fits, sizes, materials, colors, and styling. The same applies to knowledge on the proper use and salesmanship of beauty products and accessories
• Understand new collections, key products, promotions, and campaigns.
• Communicate product information clearly and confidently.

3. Operational Accuracy

• Follow all store procedures.
• Support stock accuracy and loss prevention.
• Follow proper procedures when assisting customers at checkout or handling merchandise.

4. Teamwork

• Support colleagues and assist other areas when required.
• Participate actively in store briefings and training.
• Contribute to a respectful, professional, and positive workplace.
• Assist store inventory count during audits.
• Follow superiors to do other task related to work in achieving store goals and activities

5. Store Operations

• Support store opening and closing procedures.
• Coordinate closely with Section Heads, Store Manager and Assistant Store Manager and floor teams during peak trading periods.
• Ensure promotions and pricing mechanics are correctly understood before launch.
• Support stock counts and major store activities when required.
• Support the Assistant Store Manager and Store Manager with other operational responsibilities when required.

KEY PERFORMANCE INDICATORS

• Customer service quality
• Product knowledge
• Sales contribution
• Sales floor standards
• Operational accuracy
• Teamwork and professionalism

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree or relevant vocational qualification preferred.
• Minimum of two (2) years of retail sales associate or store consultant experience; cashiering experience is an advantage.
• Experience in luxury, fashion retail, department stores, specialty retail, beauty, lifestyle, or premium brands is preferred.
• Customer-focused with a passion for fashion, luxury, and retail.
• Strong experience with POS systems, cash handling, card payments, digital payments, returns, and reconciliation.
• Experience handling high traffic and conversion and comfortable working in a high-volume and fast-paced retail environment.
• Proven ability to achieve sales targets and provide excellent customer service.

KEY COMPETENCIES

• High level of integrity and trustworthiness
• Strong numerical accuracy
• Excellent attention to detail
• Customer focused
• Calm under pressure
• Strong people supervision skills
• Operationally disciplined
• Good problem-solving ability
• Strong communication skills
• Comfortable handling customer escalations
• Ability to identify discrepancies and unusual transactions
• Organized and systematic