Senior Human Resources Manager

KEY RESPONSIBILITIES

1. Employee Relations & Engagement

• Handle employee concerns, grievances, workplace issues, and disciplinary matters in a fair, professional, and timely manner.
• Provide guidance to employees and department heads regarding Company policies, procedures, and workplace standards.
• Assist in investigations, documentation, and resolution of employee relations cases.
• Prepare and facilitate HR documentation such as Notices to Explain (NTE), Notices of Decision (NOD), written warnings, memoranda, and other employee-related communications.
• Promote positive employee relations and a professional workplace culture.
• Support employee engagement, recognition, and retention initiatives.

2. Recruitment & Talent Acquisition

• Manage and support the end-to-end recruitment process, from sourcing to onboarding.
• Coordinate with hiring managers regarding manpower requirements, job descriptions, candidate qualifications, and hiring recommendations.
• Conduct initial interviews and candidate assessments.
• Source candidates through appropriate recruitment channels and maintain an active talent pipeline.
• Prepare recruitment reports and monitor hiring progress, time-to-fill, and other recruitment metrics.
• Ensure proper completion of pre-employment requirements and onboarding documentation.

3. Compensation & Benefits

• Oversee and/or support the accurate and timely administration of payroll-related HR information, employee benefits, leaves, attendance, overtime, and other compensation matters.
• Coordinate with payroll and relevant departments regarding employee compensation concerns and adjustments.
• Ensure proper administration of government-mandated benefits and statutory requirements.
• Assist in salary reviews, compensation benchmarking, and preparation of compensation recommendations.
• Maintain accurate employee records related to compensation and benefits.

4. Performance Management

• Support the implementation and administration of the Company's performance management system.
• Coordinate performance evaluations, probationary assessments, regularization, and performance improvement processes.
• Work with department heads to ensure performance standards and expectations are properly communicated and documented.
• Monitor completion of performance reviews and assist managers in addressing performance concerns.

5. HR Policies, Compliance & Labor Relations

• Ensure HR policies and procedures are properly implemented and consistently applied.
• Monitor compliance with applicable Philippine labor laws, employment regulations, and government requirements.
• Assist in reviewing and updating the Employee Handbook, HR policies, forms, and procedures.
• Maintain proper documentation for employee relations and labor-related cases.
• Coordinate with external legal counsel or government agencies when necessary and as authorized by management.
• Provide management with HR-related recommendations and risk considerations.

6. HR Operations & Records Management

• Ensure the accuracy and completeness of employee records, HRIS data, personnel files, and other HR documentation.
• Monitor employee movements including hiring, promotion, transfer, regularization, leave, resignation, and separation.
• Oversee proper implementation of onboarding and offboarding procedures.
• Coordinate clearance and final pay processes with concerned departments.
• Generate and maintain HR reports, dashboards, and workforce data for management review.
• Ensure confidentiality and proper handling of sensitive employee information.

7. HR Advisory & Business Partnership

• Serve as a trusted HR partner to department heads and employees.
• Provide practical HR guidance on staffing, employee performance, workplace concerns, and policy implementation.
• Identify HR and organizational issues and recommend appropriate solutions.
• Participate in workforce planning and organizational development initiatives.
• Support management in implementing organizational changes and people-related programs.

8. HR Team Leadership & Process Improvement

• Provide guidance and support to HR Officers, HR Associates, and other HR team members.
• Review HR processes and identify opportunities to improve efficiency, accuracy, and employee experience.
• Assist in establishing HR service standards, workflows, and internal controls.
• Monitor the quality and timeliness of HR deliverables.
• Lead or participate in HR projects and special assignments as directed by management.

QUALIFICATIONS

• Bachelor's degree in Human Resources Management, Psychology, Business Administration, or a related field.
• Preferably 5+ years of progressive HR experience, with significant exposure to multiple HR functions.
• Strong experience in employee relations, recruitment, compensation & benefits, performance management, and HR operations.
• Working knowledge of Philippine labor laws and HR compliance requirements.
• Experience handling employee disciplinary cases and sensitive workplace concerns is highly preferred.
• Experience with HRIS, payroll systems, and employee records management.
• Strong written and verbal communication skills.
• Excellent interpersonal, analytical, organizational, and problem-solving skills.
• High level of integrity, professionalism, confidentiality, and sound judgment.
• Ability to work independently while effectively collaborating with management and employees.
• Strong attention to detail and ability to manage multiple priorities and deadlines.