Director New Business Development (Market Research)

About Us:

At Toluna, we keep the world’s biggest brands one step ahead of their markets, their competitors, and their customers. For 25+ years we’ve been a leader in consumer insights, and today we’re at the center of our industry’s biggest shift: the move to AI-powered research grounded in real human truth.

Brands come to us because we’ve solved a problem most of our industry is still wrestling with: how to move fast without losing trust in the answer. Speed comes from AI we’ve been developing in-house since 2019, always-on platforms, and a 79M+ validated consumer community across 100+ countries.

Introduction:

This is a New Business Development Director role. You must have at least 8+ years of proven client management experience (ideally on the supplier side) servicing an existing client base. In addition, you must be able to provide examples of how you sourced and secured new business partners (FMCGs, F&B experience a plus)

Responsibilities:

Becoming Client Director at Toluna gives you the opportunity to

• Seek, find, and maintain new business: You will be instrumental in growing market revenue through new business development, management and expansion of existing client relationships/accounts. In keeping with our entrepreneurial culture, you will have the opportunity to build your own client portfolio.
• Account leader for the businesses being developed and account(s) being assigned.
• Research expert who can translate that expertise into new business development and growth with existing accounts.
• Be a strategic thinker: Manage strategic initiatives to deliver profitable growth across clients and develop retention/growth strategy.
• Unleash your creative genius: Utilize your analytical expertise and storytelling experience to turn data into an insightful story that addresses key client business issues and present findings to clients.
• Take the lead on developing insightful and strategic sales presentations / proposals and pulling in the appropriate company expertise where needed.
• Demonstrated success in all aspects of the project process, including proposal development, research design, analysis, and formal presentation at the client level.
• Collaborate with talented people: Nothing is more exciting than getting to work collaboratively with colleagues on impactful projects.
• Guide a cross-functional team to ensure that client objectives are met, and insights delivered.
• Act as a senior point of contact (Client Management): You will Interact with all stakeholders, both internally and externally on a day-to-day basis. You excel at providing clear communication to answer client questions, advising clients to proactively address needs and solving business problems that drive client satisfaction. Accountability for client success is something you pride yourself on.
• Have your voice heard: Work directly with all stakeholders, both internally and externally, allowing you to provide clear communication on projects.
• Provide leadership with timely reporting regarding business forecast and sales pipeline, deal analysis, and profitability.
• Grow and evolve: You’ll have exposure to a variety of subject matter experts, clients, and industries that will provide you a continuous environment of learning.

Your Profile:

• Curious, creative, and forward-thinking mindset.
• Strategic thinking — see the big picture and align research solutions to client goals.
• Consultative approach — listen deeply, ask insightful questions, and tailor solutions.
• Collaborative yet independent — thrives in fast-paced, high-growth environments.
• Adaptability — comfortable with evolving tools, methodologies, and market shifts

Our Values:

• Acting with Ownership- Demonstrating individual accountability
• Bringing a forward mindset- Being action-oriented, bold and entrepreneurial
• Collaborating with Curiosity- Exhibiting teamwork through togetherness
• Discussing openly, committing jointly- Sharing your views openly
• Embracing empathy- Being egoless & caring

What we Offer:

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Join our global team. We welcome big thinking and reward great work.