HR Shared Services Total Rewards Operations and Performance Head

Responsibilities:

1. Enterprise Leadership

• Lead the enterprise-wide Total Rewards Operations and Performance function across BDO Unibank, its Philippine subsidiaries, and all international/offshore offices.
• Develop and execute the operational strategy aligned with the Bank’s business priorities.
• Establish governance frameworks, operating standards, service level agreements (SLAs), policies, procedures, and key performance indicators (KPIs).
• Drive operational excellence through standardization, automation, digital transformation, and continuous improvement.

2. Total Rewards Operations Management

A. Attendance and Timekeeping Operations

Lead enterprise-wide attendance and timekeeping operations by:

• Establishing governance over attendance and timekeeping processes.
• Standardizing attendance policies and procedures.
• Ensuring data integrity to support payroll accuracy.
• Monitoring compliance with attendance policies.
• Driving automation and digital attendance solutions.
• Partnering with HR, Operations, Payroll, and Technology to continuously improve attendance management.

B. Payroll Operations

• Accurate, timely, and compliant payroll processing.
• Compliance with labor laws, tax regulations, statutory obligations, and internal governance standards.
• Strong payroll controls, audit readiness, and risk management.
• Resolution of payroll issues and operational escalations.
• Continuous enhancement of payroll systems, processes, and controls.
• Close collaboration with Finance, Accounting, Treasury, Tax, and Technology teams.

C. Compensation Annual Processes

Lead the operational administration and governance of compensation programs by ensuring effective execution of:

• Salary administration.
• Salary adjustments.
• Merit increases.
• Promotions.
• Transfers.
• Position management.
• Organizational movement transactions.
• Incentive administration support.
• Compensation-related employee lifecycle transactions.

Ensure all compensation activities are administered accurately, consistently, and in accordance with approved governance standards.

D. Separation (Offboarding Process)

Oversees the entire off-boarding activities for all separated employees of the bank including collection and review of AR/AP in relation to final pay in accordance with the approved policies and guidelines.

E. Benefits Administration

Lead the operational delivery and governance of employee benefit programs, including:

• Medical and healthcare benefits.
• Insurance programs.
• Retirement and savings plans.
• Wellness initiatives.
• Leave administration.
• Other employee benefit programs.

Responsibilities include:

• Vendor governance and relationship management.
• Service delivery oversight.
• Cost optimization.
• Regulatory compliance.
• Process enhancement.
• Employee experience improvement.

F. Employee Loan Administration

Provide leadership over employee loan operations by ensuring:

• Compliance with approved policies.
• Efficient loan processing and servicing.
• Appropriate operational controls.
• High-quality employee support.
• Consistent governance across all employee loan programs.

G. International Total Rewards Operations

• Oversee payroll, compensation operations, benefits administration, attendance and timekeeping, employee loans (where applicable), and other Total Rewards operations across international locations.
• Ensure compliance with country-specific labor laws, tax regulations, statutory obligations, and market practices.
• Partner with offshore HR, Mobility, Finance, Compliance, and external service providers to ensure seamless service delivery.
• Harmonize operational practices while accommodating local legal and business requirements.
• Support the operational setup and integration of new international offices and business entities.

H. Third-Party Workforce Billing Administration

• Lead the end-to-end administration, validation, reconciliation, approval, and processing of vendor billings.
• Ensure billings are aligned with approved contracts, headcount, attendance records, and service agreements.
• Establish governance, operating procedures, service standards, and internal controls for workforce billing.
• Partner with Business Units, Procurement, Finance, Accounts Payable, Vendor Management, and service providers to ensure timely and accurate billing administration.
• Monitor vendor compliance with contractual obligations, billing accuracy, and service level agreements.
• Resolve billing discrepancies and operational escalations.
• Develop dashboards and reporting on workforce spend, billing accuracy, contract utilization, and vendor performance.
• Drive automation, cost optimization, and process improvements within third-party workforce administration.

Ensure audit readiness and compliance with procurement, finance, and regulatory requirements.

I. Governance, Risk Management and Compliance

Ensure all operational activities comply with:

• Philippine labor laws and regulations.
• International labor and employment regulations applicable to offshore offices.
• BSP and other regulatory requirements.
• Country-specific tax and statutory obligations.
• Internal governance policies.
• Audit requirements.
• Data privacy and information security regulations.

Strengthen enterprise controls through compliance monitoring, operational risk management, internal audits, and remediation initiatives.

3.Performance and Goal Management

• Lead the end-to-end operational delivery of the annual Performance and Goal Management cycle.
• Administer Performance and Goal Management systems, ensuring system readiness, workflow integrity, data quality, and user support.
• Coordinate enterprise-wide goal setting, mid-year reviews, year-end evaluations, calibration sessions, ratings administration, and performance documentation.
• Monitor compliance with established timelines, governance standards, and performance processes.
• Develop dashboards, analytics, and management reports on completion rates, organizational insights, and operational effectiveness.
• Drive automation and continuous improvement initiatives that enhance the employee and manager experience.
• Partner with HRSS and Business HR to align performance operations with compensation, succession planning, talent reviews, and organizational development initiatives.

4. Enterprise Harmonization and Standardization

• Develop enterprise-wide operating standards, governance frameworks, policies, procedures, and service delivery models.
• Harmonize Payroll, International Total Rewards, Compensation Operations, Benefits Administration, Employee Loan Administration, Third-Party Workforce Billing, Attendance and Timekeeping, and Performance and Goal Management.
• Balance enterprise consistency with country-specific legal, regulatory, tax, and business requirements.
• Simplify and standardize operational processes while eliminating duplication and improving efficiency.
• Harmonize third-party workforce billing governance, operational controls, and vendor management practices across the enterprise.
• Drive enterprise-wide automation, digital transformation, and continuous improvement initiatives.
• Establish enterprise dashboards, operational metrics, governance reporting, and service quality standards.

5. Strategic Projects and Enterprise Transformation

• Lead transformation initiatives assigned by Senior Management.
• Implement new Total Rewards programs, operating models, technologies, and HR systems.
• Lead enterprise harmonization initiatives across all Total Rewards disciplines.
• Support mergers, acquisitions, organizational restructuring, and integration activities.
• Lead cross-functional initiatives involving HR, Finance, Technology, Procurement, Risk, Compliance, Internal Audit, and business leaders.
• Drive project governance, stakeholder management, change management, and implementation planning.

6. Stakeholder, Vendor and Relationship Management

Develop and maintain strategic partnerships with:

• HR Leadership
• HRSS
• Business HR
• Business Unit Leaders
• Finance
• Technology
• Procurement
• Risk Management
• Compliance
• Internal Audit
• Subsidiary and Offshore HR Leaders
• Government and Regulatory Agencies
• External Vendors and Service Providers

Serve as the executive escalation point for complex operational, vendor, and Total Rewards / Performance and Goal matters.

7. Leadership Responsibilities

• Lead, develop, and mentor managers and specialized operational teams.
• Build organizational capability and succession pipelines.
• Establish enterprise service standards, operational KPIs, and performance expectations.
• Foster a culture of accountability, innovation, collaboration, customer service, and continuous improvement

Qualifications:

• Bachelor’s Degree in Human Resources, Business Administration, Finance, Accounting, Management, or a related discipline.
• Master’s Degree in Business Administration, Human Resources, or related field is preferred.
• Relevant professional certifications in Human Resources, Payroll, Compensation, Project Management, or Process Improvement are an advantage.
• Minimum of 12 years of progressive experience in Human Resources, Total Rewards, Payroll, Shared Services, Compensation, or HR Operations.
• At least 8 years in a senior leadership role managing multiple Total Rewards disciplines.
• Experience managing both Philippine and international/offshore HR operations is highly preferred.
• Banking, financial services, or experience within a highly regulated industry is strongly preferred.