Engineer - Networks

I. MAJOR RESPONSIBILITIES AND DUTIES:

• Technical Competency in Data Center Network infrastructure Deployment and execution
• Manage network management/monitoring system
• Identify technologies and solutions to support the technology road map.
• Provide subject matter expertise to related technology disciplines for collaborative projects.
• Interact with solution and technology vendors for project services and technology updates, among other engagements.
• Collaborate with team members to create and develop plans and design of IP networks to support new projects and enhancements
• Lead proof of concept activities, as well as conduct design and performance assessment of customer projects.
• Performs service testing and benchmarking for ip services and enhanced customer experience.
• Provide isolation, resolution and tracking for escalated alarms and issues.
• Manage recurring problems and create and/or implement long term solutions.
• Escalate incidents to vendor for resolution when necessary.
• Invokes change management process for every changes that needs to be applied on the network.

II. OTHER RESPONSIBILITIES:

• Review service work order from IP Network Engineer group and manage the implementation timeline based on the content.
• Execute network capacity plans and upgrades, ensuring high availability and adherence to Datacenter Network Architectural design
• Plan and execute proof of concept (POC) activities for new network elements integration, with close coordination to technology vendors and system integrators.
• Manage trouble tickets and ensure resolution within SLA
• Monitor and improve support group's service level agreements (SLA).
• Ensure proper escalation of trouble tickets to concerned groups.
• Provide assistance via client technical meetings to escalated/recurring concerns.
• Provide mentoring to IT team members to enhance team technical skills
• Design maintenance activities and creation of knowledge base
• Provide 24/7 support for all network related escalations
• Performs other tasks as assigned by the IT Manager

III. JOB SPECIFICATIONS:

Educational Requirement:

• Bachelor’s Degree in Information Systems, Information Technology (IT), Computer Science, Engineering, or other technical/IT field

Experience Requirement:

• 4+ years minimum experience in IT, concentrating on network engineering CCNP or higher-level certification(s) in Routing & Switching, Voice, Data Centre or Security OR equivalent experience.

Skills and Attributes:

• Self-Motivated, must have excellent communication skills and effective
• Demonstrated high level of technical skills in Network technologies.
• Deep knowledge of enterprise networking including protocols, routing, switching, firewalls, load balancing, data center, security and wireless networking.
• Must be hands on with advanced troubleshooting and technical skills.
• Fully understand IT internal processes, policies and procedures.
• Able to analyze, prioritize and solve problems in a service driven organization.
• A strong teamwork attitude with initiative and motivational skills accompanied with prior experience in a support service role is required.
• Expertise in Cisco NXOS/Nexus and ACI, GPON technology, Wireless LAN Controllers, Network Security

Other Qualifications:

• Proficient in both spoken and written English.
• Able to learn new product updates and technologies
• Able to communicate appropriately with client technical and executive staff
• Display a high level of professionalism and integrity
• Excellent organizational skills and time management.
• Always observant, attentive and aware.