Manager - Telecoms

I. MAJOR RESPONSIBILITIES AND DUTIES:

• Identifies technologies and solutions to support the technology road map.
• Provides subject matter expertise to related technology disciplines for collaborative projects.
• Interact with solution and technology vendors for project services and technology updates, among other engagements.
• Provides mentoring to IT Technician, Telecoms within the functional group.
• Collaborates with team members to create and develop plans and design of Telecoms Infrastructure to support new projects and enhancements.
• Leads proof of concept activities, as well as conduct design and performance assessment of customer projects.
• Performs service testing and benchmarking for IP services and enhanced customer experience.
• Provides isolation, resolution, and tracking for escalated alarms and issues.
• Manages recurring problems and creates and/or implements long term solutions.
• Escalates incidents to vendor for resolution when necessary.
• Invokes change management process for every changes that needs to be applied on the network.
• Reviews service work order from IT Technician group and manage the implementation timeline based on the content.
• Executes capacity plans and upgrades, ensuring high availability and adherence to Telecoms Infrastructure.
• Plans and executes proof of concept (POC) activities for new network elements integration, with close coordination to technology vendors and system integrators.
• Manages trouble tickets and ensure resolution within SLA.
• Provides assistance via client technical meetings to escalated/recurring concerns.
• Provides mentoring to IT Technician, Telecoms team members to enhance team technical skills.
• Designs maintenance activities and creation of knowledge base
• Create and maintain detailed network infrastructure diagram and documentation.

II. JOB SPECIFICATIONS:

Educational Requirement :

• Bachelor’s Degree in Engineering, IT, Business, or equivalent years of experience
• CNNA and Voice Certification is an advantage
• At least 5years of hands-on experience in network operations and support
• At least 5 years experience in supporting a large, complex data network
• Knowledge in operating systems and infrastructure technology

Experience Requirements

• Telecoms technologies
• Knowledge of enterprise VOIP, PABX and Telecoms Infrastructure including protocols, routing, switching, and security

Skills and Attributes Leadership Skills :

• Problem-solving skills
• People Management
• Motivational and Coaching skills
• Continuous Improvement

Technical Skills :

• Advanced troubleshooting and technical skills
• IT internal processes, policies and procedures

Other Qualifications :

• Fluent in oral and written English
• Tagalog & Japanese speaking is an advantage
• Self-Motivated
• Excellent communication skills and interpersonal skills