Credit/Collections Coordinator I

Location: Iloilo
Work Setup: Hybrid – onsite 2 days per month
Shift: 8:00 AM–4:00 PM
Contract: 6 months
Salary: ₱18,000/month

Job Summary

The Credit/Collections Coordinator I will support the Credit and Collections team within the Order-to-Cash (O2C) department. The role is responsible for assisting with credit reviews, monitoring customer accounts, collecting outstanding balances, reviewing payment terms, managing overdue accounts, and supporting order release decisions based on established credit policies and procedures.

The role also involves coordinating with customers, Sales, Finance, and other internal teams to resolve payment concerns, disputes, and credit-related issues.

Key Responsibilities

• Assist with credit reviews and risk assessments based on internal and external information.

• Review customer credit limits and payment terms in accordance with company policies.

• Monitor and follow up on overdue invoices and outstanding balances.

• Contact customers regarding overdue payments and support collection activities.

• Review customer disputes and coordinate with relevant departments for timely resolution.

• Monitor stopped orders and assist in determining whether orders can be released based on payment status and credit risk.

• Escalate credit, collection, and payment issues when necessary.

• Prepare and maintain reports on overdue balances, customer accounts, and collection activities.

• Ensure compliance with established Global Credit Policy (GCP) and standard operating procedures.

• Assist with process improvements, testing activities, and system-related projects, including UAT.

• Maintain accurate records and documentation related to credit and collection activities.

• Collaborate with Sales, Finance, and other related teams to resolve customer and payment concerns.

• Perform other duties and participate in projects as assigned by the O2C/Credit Management team.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.

• 6 months to 1 year of relevant work experience in credit, collections, accounts receivable, finance, or a related field.

• Basic understanding of credit and collections processes.

• Strong attention to detail and numerical accuracy.

• Good communication and customer-handling skills.

• Ability to analyze account information and identify payment or credit-related risks.

• Proficient in Microsoft Office, particularly Excel.

• Strong organizational and follow-up skills.