Key Account Manager

We are seeking a highly motivated and results-oriented Key Account Manager with a minimum of 8 years of experience in an international company to join our dynamic team in the Datacenter Industry. The Key Account Manager will play a pivotal role in developing and maintaining strong relationships with key clients, driving revenue growth, and ensuring exceptional customer satisfaction. This role requires a strategic thinker with excellent communication and negotiation skills.

Responsibilities:

Buildup extensive understanding of Datacenter industry in the Philippines:

• Develop and nurture long-term relationships with assigned key accounts, Design House and Consultants
• Understand client needs, objectives, and challenges to propose tailored solutions that align with our services and products.

Revenue Growth:

• Drive the achievement of revenue and sales targets for assigned key accounts.
• Identify opportunities for upselling, cross-selling, and introducing new products or services.

Account Strategy:

• Develop and execute account strategies to maximize client satisfaction and retention.
• Collaborate with cross-functional teams to deliver comprehensive solutions that address client needs.

Negotiation and Contract Management:

• Lead contract negotiations, ensuring terms are favorable for both the client and the company.
• Manage contract renewals and amendments to sustain long-term partnerships.

Market Insights:

• Stay up-to-date with industry trends, market dynamics, and competitive landscape.
• Use market insights to provide valuable feedback for product and service development.

Communication and Collaboration:

• Serve as the primary point of contact for key clients, addressing inquiries and resolving issues promptly.
• Collaborate internally with sales, technical, and support teams to deliver seamless solutions.

Performance Reporting:

• Track and report key account metrics, sales performance, and progress against targets.
• Provide regular updates to management regarding account status, challenges, and opportunities.

Customer Satisfaction:

• Ensure exceptional customer satisfaction by delivering timely responses and exceptional service.
• Proactively address any concerns or escalations to maintain positive client relationships.

Qualifications:

• Bachelor's degree above in Business Administration, Electronic Communication Engineering, Electronics Engineering, Electrical Engineering or related field (Master's preferred).
• Minimum of 8 years of proven experience as a Key Account Manager/Business Development Manager or in a similar client-facing role within the Datacenter industry in an international company.
• Strong understanding of telecommunication products, services, and solutions.
• Demonstrated ability to meet or exceed revenue targets and drive business growth.
• Exceptional communication, negotiation, and interpersonal skills.
• Strategic thinker with the ability to identify and pursue new opportunities.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Ability to work independently, manage priorities, and meet deadlines.
• Willingness to travel as required to meet with key clients.