Sports Community Operations Specialist

Job Summary

The Community Operations Specialist will manage and grow Alta Sports’ online communities, ensuring active user engagement, smooth community activities, and a positive environment across the platform and social channels.

Key Responsibilities

• Manage daily community activities and user engagement.
• Monitor community discussions, posts, and user interactions.
• Plan and execute community engagement activities, campaigns, and events.
• Encourage user participation through contests, discussions, promotions, and other initiatives.
• Monitor community feedback and identify trends, concerns, and opportunities.
• Coordinate with content, social media, customer service, and product teams.
• Prepare regular reports on community growth, engagement, and activity.
• Help enforce community guidelines and maintain a positive user environment.
• Develop strategies to increase active users, retention, and community participation.

Qualifications & Requirements

• At least 2–3 years of experience in community management or community operations.
• Experience managing online communities, preferably for sports, entertainment, media, gaming, or digital platforms.
• Strong understanding of social media and online community behavior.
• Excellent communication and interpersonal skills.
• Able to handle user concerns and community issues professionally.
• Data-oriented and comfortable working with engagement and community metrics.
• Ability to work independently and coordinate with multiple teams.
• Sports knowledge or strong interest in sports is an advantage.

Nice-to-Have Qualifications

• Experience managing communities in sports, entertainment, media, gaming, or digital platforms.
• Strong interest or knowledge in Philippine and international sports.
• Experience organizing community campaigns, contests, giveaways, or fan engagement activities.
• Familiarity with platforms such as Facebook, TikTok, Instagram, Discord, Telegram, or other online communities.
• Experience working with KOLs, influencers, fan groups, or content creators.
• Basic understanding of community analytics, engagement metrics, and user retention strategies.
• Experience in a fast-paced startup, sports, media, gaming, or digital environment.