START ASAP: Travel Consultants| 1 Year Exp | Mandaluyong

Atain (formerly known as IGT Solutions) is looking for dedicated and customer-focused individuals with travel industry experience to join our growing team in Mandaluyong. As a Customer Service Representative, you will be the first point of contact for customers, delivering high-quality service and ensuring a positive customer experience.

Key Responsibilities:

• Handle customer inquiries and concerns via phone, email, and other communication channels
• Investigate and resolve complaints in a timely and professional manner
• Handling travel-related requests such as reservations, ticketing, rebookings.
• Maintain detailed and organized records of customer interactions
• Collaborate with cross-functional teams to ensure efficient issue resolution
• Support continuous improvement in customer service processes and procedures

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Qualifications:

• Applicants must have at least 1 year of hands-on experience
• High School Graduates with at least 1 year of call center experience
• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Proficient in English (written and verbal)
• Able to work in a fast-paced, team-oriented environment
• Willing to learn and adapt to new technologies and processes
• Willing to work in Shaw, Mandaluyong City

What we offer:

At Atain (formerly known as IGT Solutions)we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits includes:

Competitive salary package

Performance-based incentives and bonuses

Comprehensive Healthcare and Insurance coverage

Paid leave credits (Vacation and Sick Leave)

Night differential and holiday pay

Referral program: Receive cash incentives for successfully referring your friends and relatives to join our company through our rewarding Employee Referral Program

Training and continuous learning opportunities

Career growth and promotion opportunities

Supportive, inclusive, and team-oriented work environment

Why Join Atain?

Atain offers a dynamic workplace where your contributions are valued, your growth is supported, and your success is celebrated. Be part of a team that is committed to delivering excellent customer experiences and believes in growing people from within.