Manager, Corporate Risk & Quality

Manager, Corporate Risk & Quality

About the Role

Lead corporate Risk, Quality, Audit, and Continuous Improvement initiatives across IT, Non-IT, and ITES operations. You’ll work closely with senior leaders and cross-functional teams to strengthen processes, manage risks, improve quality, and drive operational excellence.

Key Responsibilities

• Lead project risk reviews, quality audits, and process assessments
• Identify operational, process, and financial risks and recommend solutions
• Analyze KPIs, SLAs, metrics, and trends to drive improvements
• Lead quality initiatives, certifications, and audit activities
• Facilitate process implementation and conduct training and awareness sessions
• Drive Lean Six Sigma and continuous improvement initiatives
• Prepare teams for external audits and coordinate with ISO auditors
• Develop and maintain quality, risk, escalation, and business performance reports
• Coach and develop team members in Quality and Lean Six Sigma practices

What We’re Looking For

• 8–10 years of relevant Quality, Risk, or Audit experience in IT, Non-IT, or ITES
• Strong experience in risk assessment, quality audits, process improvement, and metrics
• Strong knowledge of process mapping and workflow documentation
• Excellent analytical, communication, presentation, and stakeholder management skills
• Proficient in MS Excel, PowerPoint, and other Microsoft Office tools
• Experience with ISO 9001, ITIL, CMMI, or COPC is a plus
• Black Belt, ISO Auditor, or Certified Quality Auditor certification is an advantage
• Willing to work onsite in Masinag, Antipolo, and travel in McKinley, Taguig as needed

Why Join Us?

Be part of a strategic corporate function where you can influence risk management, quality standards, process excellence, and continuous improvement across the organization.