Technician Scheduling Coordinator

Job Description

Technician Scheduling Coordinator

Role Overview

The Technician Scheduling Coordinator is responsible for coordinating and scheduling technician appointments, ensuring jobs are allocated efficiently, customer appointments are booked promptly, and technician availability is accurately maintained. The role works closely with the Installation and Operations teams to ensure scheduled jobs are completed within business turnaround times and customer expectations.

Key Responsibilities

1. Technician Scheduling & Bookings

• Schedule customer installation appointments within the scope of Operations scheduling.
  
• Coordinate technician schedules to ensure jobs are allocated efficiently based on availability, location, service zones, and installation requirements.
  
• Review and manage scheduling workflows, including new and rescheduled jobs.
  
• Ensure customer appointments are actioned and attended within required business turnaround times.
  
• Monitor scheduling requirements and follow up on outstanding or rescheduled appointments.
  
• Work collaboratively with the team to achieve monthly scheduling targets.
  

2. Technician & Installation Coordination

• Liaise with the Installations Manager and Team Leader regarding upcoming scheduling gaps, technician capacity, service zones, and installation requirements.
  
• Collect and maintain monthly technician availability for assigned technicians.
  
• Identify potential scheduling conflicts or capacity gaps and communicate these to the relevant stakeholders.
  
• Coordinate schedule changes and updates with technicians and internal teams.
  
• Ensure technician availability and scheduling information are accurately recorded in the CRM.
  

3. Customer & Internal Communication

• Communicate with customers regarding appointment scheduling, changes, and rescheduling when required.
  
• Maintain clear and professional communication with technicians, installers, and internal stakeholders.
  
• Provide timely updates regarding scheduling issues, delays, or changes that may affect customer appointments.
  

4. Work Health & Safety

• Take reasonable care of your own health and safety and that of others in the workplace.
  
• Comply with all company Work Health & Safety (WHS) policies, procedures, and requirements.
  

Performance & Quality

Key Performance Indicators (KPIs)

Performance will be measured based on:

• Individual contribution toward monthly scheduling targets.
  
• Customer appointments booked and attended within required business turnaround times.
  
• Efficient allocation and coordination of technician schedules.
  
• Technician availability provided accurately and on time.
  
• Accurate and up-to-date CRM and scheduling records.
  
• Effective communication and coordination with technicians, customers, and internal stakeholders.
  

Requirements

Experience & Qualifications

Essential

• Previous experience in technician scheduling, workforce coordination, bookings, customer service, administration, or operations coordination.
  
• Strong organisational and time-management skills.
  
• High attention to detail and the ability to manage multiple priorities and deadlines.
  
• Excellent written and verbal communication skills.
  
• Confident and professional phone manner.
  
• Proficiency in CRM systems and Microsoft Office, particularly Microsoft Excel.
  

Desirable

• Experience in the solar, renewable energy, electrical, trades, or field services industry.
  
• Experience scheduling technicians, installers, field workers, or service teams.
  
• Familiarity with job management, workforce scheduling, or field service software.
  

Benefits

Why Join Us?

• Healthy, supportive, and conducive work environment (Great Place to Work™ Certified for five consecutive years!)
  
• Work with an innovative company delivering cutting-edge solutions across multiple industries
  
• Lead a team in a fast-paced, high-growth environment
  
• Competitive salary with opportunities for career advancement
  
• Collaborative, forward-thinking work culture
  
• 21 leave credits plus all client-based holidays
  
• HMO coverage with dependent benefits
  
• Exposure to world-class leadership from both local and international supervisors
  

Ready to take your career to the next level? Apply now!